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Team Lead Central Service Desk (m / f / x) (73875)

Team Lead Central Service Desk (m / f / x) (73875)

Liebherr-IT Services GmbHKirchdorf an der Iller, Baden-Württemberg, DE
Vor 28 Tagen
Stellenbeschreibung

How would you consistently deliver an outstanding daily customer experience? As our organization expands, we recognize the critical role a well-structured, customer-focused Service Desk plays in our success. We’re seeking an experienced leader to head our central Service Desk team. As the Team Lead, you’ll establish ITIL- and ITSM-based best practices, ensuring seamless support processes.

Your future. What you can expect

  • Collaborate on designing, implementing, and organizing our central service desk
  • Define and enforce guidelines for support processes, including incident management, request fulfillment, and problem resolution
  • Lead the onboarding process for new Service Desk agents, fostering a positive, customer-oriented work culture
  • Serve as the central point of communication for customer information, including incident notifications, software releases, and maintenance updates
  • Implement tools (such as ticket tracking, automation, and AI) to streamline service desk operations
  • Direct and prioritize ticket routing and fulfillment

Your profile. What you bring in

  • Proven leadership experience in IT Service Desk Management
  • Completed studies in business informatics
  • Experienced communication skills in English and German
  • Team player with a strong work ethic and a global, customer-centric mindset
  • Hands-on approach, emphasizing clear processes and quick decision-making
  • Actively contribute to team transformation as a servant leader

    • Our commitment to you. Your benefits

    As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities.

    Become part of our strong team and get to know the Liebherr Group as a reliable partner.

    Our benefits :

  • An exciting opportunity to lead in the convergence of technology and business strategy, shaping the future
  • The opportunity to be a part of a global leader in innovation
  • A dynamic and supportive work environment with opportunities for personal and professional growth
  • Shaping and supporting meaningful change within our IT world
  • Attractive remuneration and social benefits
  • Flexible and hybrid working
  • Freedom for creative work
  • Company pension scheme
  • Crisis-proof workplace
  • Individual development and training opportunities
  • Employee benefits & discounts
  • Bicycle leasing
  • Healthy & regional catering
  • Company health management
  • EGYM Wellpass

    • Get your own impression :   Liebherr - Imagefilm Standort Oberopfingen - YouTube   Liebherr - Finde dein perfektes Match! (youtube.com)

    Haben wir Ihr Interesse geweckt? Dann freuen wir uns über Ihre Online-Bewerbung. Bei Fragen kontaktieren Sie bitte Nicole Amelang.

    One Passion. Many Opportunities.