Head of Global Service (w/m/d)
Your role :
- Responsibility for managing and developing the delivery of global service activities (such as installations, spare parts packages, repairs) for our optical metrology business in Europe, APAC and North America as part of the Strategic Business Unit’s global leadership team
- Establishing service as a business model with clear focus on lifecycle management and revenue growth (e.g. closing service contracts for predictive maintenance and calibration activities)
- Management and active development of global teams for customer interaction, field service and remote support
- Driving the implementation of efficient processes within the service team and with cross-functional interfaces
- Ensure that major incident reviews are conducted to keep stakeholders informed and serve as the basis for ongoing service improvement
- Standardizing service training material, tool kits, technical documentation and status tracking globally
Your qualifications :
- Ten years or more experience of service delivery in a technical environment (such as mechanical engineering)
- Technical or business administration degree
- Strong management skills
- Excellent verbal and written communication skills
- The ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
- A keen understanding of financial metrics inclusive of cost management, budget setting, resource forecasting and revenue generation
- Fluent in English
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