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Head of Global Service (w / m / d)

TRIOPTICSWedel, SH, DE

Vor 30+ Tagen

Stellenbeschreibung

Your role :

Responsibility for managing and developing the delivery of global service activities (such as installations, spare parts packages, repairs) for our optical metrology business in Europe, APAC and North America as part of the Strategic Business Unit’s global leadership team
Establishing service as a business model with clear focus on lifecycle management and revenue growth (e.g. closing service contracts for predictive maintenance and calibration activities)
Management and active development of global teams for customer interaction, field service and remote support
Driving the implementation of efficient processes within the service team and with cross-functional interfaces
Ensure that major incident reviews are conducted to keep stakeholders informed and serve as the basis for ongoing service improvement
Standardizing service training material, tool kits, technical documentation and status tracking globally

Your qualifications :

Ten years or more experience of service delivery in a technical environment (such as mechanical engineering)

Technical or business administration degree

Strong management skills

Excellent verbal and written communication skills

The ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation

A keen understanding of financial metrics inclusive of cost management, budget setting, resource forecasting and revenue generation

Fluent in English

Global Head Of • Wedel, SH, DE