Field Service Engineer

At Oxford Instruments we enable the worlds leading industrial companies and scientific research communities to image analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history and fourteen Queens Awards for Enterprise our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Plasma Technology as a part ofOxford Instruments Groupoffers flexible configurable process tools and leading-edge processes for the precisecontrollableand repeatable engineering of micro- and nanostructures. Our systems provide process solutions for the etching of nanometre sized features nanolayer deposition and the controlled growth of solutions are based on core technologies in plasma-enhanced deposition and etch ion-beam deposition and etch atomic layer deposition deep silicon etch and physical vapour deposition.

To support the ongoing growth of our businesswe are hiring Field ServiceEngineer basedinSouthernGermany. This is afield-basedposition primarily covering the Erlangen / Nürnbergregion withadditionaltravel across Central Europe asrequired.

Role Purpose

To ensure that Plasma Technology equipment is fully functional and available for customer use. The roleinvolvesextensivetravel within Germany and to other countries in Central Europe.

YourKey Responsibilities would be :

Carry out the commissioning of equipment including any operational and maintenance training requirements

Respond to emergency breakdowns for any warranty and service contract work.

Provide a visit report for each customer visit detailing work completed outstanding issues time spent on site travelling etc. and help to ensure that all chargeable work is invoiced to the customer promptly.

Authorise system buy-off prior to shipment either with or in the absence of the customer.

Liaise with technical support and systems engineering on any potential or actual system problems.

Liaise with Sales Team to provide useful background information.

Help tomaintainan accuraterecord of the status of systems timing of warranty parts supplied and service contracts.

Keepup to dateall relevant enquiries and project files on any significant information.

Provide detailed andaccuraterecord of expense incurred on behalf of the Company.

Report regularly to the EMEA Team Leader on all relevant issues and for PDRobjectives.

You would be an ideal match if you are :

FormalElectrical / Electronic qualification

Substantial relevant experience and training

Ability to interpret Electricalschematicsand Mechanical drawings

Good PCskills (Word Excel PPT)

PLC experienceis ofadvantage

Experience of Semi-Conductor orsimilarhigh-techelectronicindustry

Fluent Englishand Germanspeaker

Driving licence

Be prepared totravelextensively

Able to work on own initiative

Clear & concise communicator

Able to prioritise multiple tasks

We offer : Company car

30 days paidleave

Corporate Benefits

Language Courses

EGYM

Jobrad

Fantastic team and supportive culture

Home office

Great teamevents

#LI-Remote#LI-AL1

To apply for this job please send us your CV and a motivation letter outlining the relation of your experience to the project.

All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin or disability.

Note to recruitment agencies : Oxford Instruments operates a Preferred Supplier List and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1