Senior Manager Customer Experience & Innovation Consulting_Customer Experience Strategy (all gend...

About the Customer Experience & Innovation Team at Publicis Sapient

• We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what's next across a wide range of industries - from retail to energy, from automotive to financial services, from life sciences to logistics.
• We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our clients' customers.
• We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients.
• We work in a fast-paced, 'sprint'-based environment where no two days and two challenges are the same.
• We thrive on innovative and impactful work for our clients and ourselves.
• We can draw upon an unrivalled depth and breadth of technical, creative and consulting capability across Publicis Sapient to shape businesses so they can meet ever-evolving customer needs.
• We do this at scale. We make an impact.

Apply now.

Your impact :

• Act as a transformational partner for clients to help clients center customer centricity and business agility in the context of digital business transformation
• Work autonomously in the strategic ownership of larger, more complex projects or engagements - from discovery to release
• Work closely with consulting and other capabilities to identify new value pools and maximize business value for clients
• Apply and customize a variety of strategic frameworks and techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutions
• Clarify and translate the strategic direction into priorities, objectives and a clear evaluation framework
• Facilitate the creation of strategic artefacts - , personas, as-is and future state customer journeys, service blueprints etc.
• Be a strong and convincing narrator and moderator, both internally and with clients, reconciling perspectives, finding common ground and advocating customer value and business solutions at critical moments
• Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the discipline

Qualifications

Your Skills & Experience :

• An outstanding portfolio of work demonstrating strong customer insight-driven experience strategy across a diverse range of projects
• Experience identifying, testing and refining new and innovative propositions, products and services in an iterative manner
• Experience working collaboratively with colleagues and clients in a variety of different ways - flying solo, as part of an consultancy team or co-working with the client in agile teams
• A mindset that's open to change and challenges - you need to be curious, consultative, self-starting, collaborative, empathetic, helpful, not prepared to settle for 'that'll do', resilient, and eager to learn
• You are commercially minded; you can identify and pursue new opportunities to bring value to client engagements
• You are able to see the big picture and zoom in on the details to impactful moments of the customer experience
• You champion the customer and evidence-based insight
• You display empathy, intellectual curiosity and openness to learn about new industries, new fields, new disciplines and are excited by change and learning
• You are passionate about delivering meaningful experiences which positively impact the lives of our clients' customers

Additional Information

• We work with cutting-edge technology which has always been part of our DNA and we want our employees to define what technologies our clients use next
• We provide many learning opportunities to deepen your skillset and to support your professional growth
• We offer numerous discounts on travel, cultural and leisure activities
• We put the well-being of our people first and organize various health initiatives
• We offer you a vibrant workplace culture with many different community events throughout the year

The entire PS community is working remote as we navigate the COVID-19 global health crisis together. Our recruiting procedures have been adjusted to ensure the health and safety of our candidates and our people remain a priority.

All of our interviews are now taking place via phone and video conferencing. Thank you very much for your understanding.

Company Description

About Publicis Sapient

Publicis Sapient is a digi...