Staff Technical Customer Support specialist Life SciencesEMEAI (m / f / d) (home-office-based)

Beckman Coulter Life Sciences’ mission is to empowerthose seeking answers to life’s most important scientific andhealthcare questions. With a legacy spanning 80+years, we have longbeen a trusted partner to our customers, who are working totransform science and healthcare with the next groundbreakingdiscovery. As part of our team of more than 2,900 associates across130 countries, you’ll help drive our vision of acceleratinganswers—and our commitment toexcellence.

Beckman CoulterLife Sciences is one of 10 Life Sciences companies of Danaher.Together, we accelerate the discovery, development and delivery ofsolutions that safeguard and improve humanhealth.

Do you want to work inour Beckman Coulter Life Sciences Technical Support Team EMEAI? Doyou enjoy working and supporting as a Technical Support Specialistour Field Service Team and customers? Then readon!

We are currently seeking a Technical Support Specialist in Life SciencesEMEAI who will be responsible for supporting our Automationproduct-lines and integrated solutions over a vast geography. TheTechnical Support Specialist provides highly specialized andqualified technical support to the field service department,conducts customer, application, field service training and coachingactivities, installation support and onsite technical support atescalated customer sites. You will be frequently interacting withvarious departments on all support and management levels as well aswith customers. You will work independently and self-organized,prioritize your activities to ensure that key milestones areachieved and develop continuously yourskills.

In this role,you will be responsiblefor :

• Assisting field serviceengineers with troubleshooting the most difficult problems in highpressure situations
• Consulting with colleagues,engineering, applications, manufacturing and field whentroubleshooting to advance knowledge and verifying progress whentroubleshooting
• Utilizing proper statisticaltechniques to review service data to interpret, propose actions andnext steps to investigate to root cause develop countermeasures andmonitor for timely determination ofeffectiveness.
• Training others on topics whereexpertise has developed to expertlevel.
• Managing Call Escalations - ability toidentify, own and track any issues with an account, according tocall escalation procedure, to reachresolution.

Therequired qualifications for the jobinclude :

Itwould be a plus if you also possess previous experiencein :

Joinour winning team today. Together, we’ll accelerate the real-lifeimpact of tomorrow’s science and technology. We partner withcustomers across the globe to help them solve their most complexchallenges, architecting solutions that bring the power of scienceto life.

For moreinformation, visit www.danaher.com .

At Danaher, wevalue diversity and the existence of similarities and differences,both visible and not, found in our workforce, workplace andthroughout the markets we serve. Our associates, customers andshareholders contribute unique and different perspectives as aresult of these diverseattributes.