Process- and Order Manager (f / m / d)

Empowering people, creating technology.

Responsibilities :

• Complete customer support from order acceptance and processing to delivery of the consignment to the customer (single point of contact)
• Daily updated entry of orders in the ERP system, taking into account the payment and delivery terms, the shipping method and packaging regulations as well as the respective country-specific customs and import regulations
• Independently checking incoming orders and initiating any necessary corrections in direct contact with customers or with the respective country sales representatives
• Coordinating delivery dates according to customer requirements through intensive communication with all internal departments involved
• Ensuring the timely allocation of goods and proactive action in all matters in order to fulfil customer requirements while taking our corporate goals into account.
• Checking documentary payment transactions (processing of letters of credit)
• Focus on continuous process improvements, digitalisation potential and development of best practices in the entire customer order process chain to increase performance and further develop the department.
• Developing and refining operational core processes
• Analysis and optimisation of the ordering behaviour of our national companies
• Developing, analysing and documenting key figures within the supply chain in cooperation with related departments and our national companies.
• Support for necessary process introductions in the national companies

Qualifications :