Junior Account Executive (New Logo Hunting)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About Genesys

Genesys delivers the worlds most trusted customer experience and contact center solutions enabling organizations to orchestrate exceptional customer and employee journeys. With innovation in AI digital engagement and cloud-based CX we help companies transform the way they connect with customers.

Role Overview

We are seeking a motivated and ambitious Junior Account Executive (New Logo Hunting) to join our Sales organization in Germany. This is an exciting opportunity for a high-potential sales professional who is passionate about Customer Experience (CX) AI-driven solutions and SaaS.

In this role you will focus on acquiring new customers within the German market driving pipeline growth and positioning Genesys as the strategic partner of choice for customer experience transformation. You will collaborate closely with Sales Engineering Marketing and Partner teams to accelerate deal cycles and deliver outstanding business outcomes.

Key Responsibilities

• Identify prospect and engage new logo opportunities across the German market.

• Develop and manage a healthy pipeline through disciplined territory planning and outreach.

• Conduct effective discovery meetings to understand customer needs in CX AI and cloud transformation.

• Present Genesys solutions and articulate our value proposition to technical and business stakeholders.

• Support the full sales cycle from initial engagement through proposal development and contract negotiation.

• Collaborate with internal teams including pre-sales marketing and partners to drive successful engagements.

• Maintain accurate forecasting and CRM hygiene in Salesforce.

• Represent Genesys as a trusted advisor and brand ambassador in the marketplace.

Required Qualifications

• Minimum 3 years of experience in B2B sales ideally in software SaaS or cloud technology.

• Solid understanding of the Customer Experience (CX) landscape contact center technologies and AI-driven customer engagement.

• Demonstrated experience in proactive outreach cold acquisition and new business development.

• Strong communication presentation and negotiation skills.

• Native or near-native German language skills and fluent English (both written and spoken).

• High motivation curiosity and a growth mindset with the desire to build a successful sales career at Genesys.

Preferred Qualifications

• Previous experience selling CX CCaaS AI or customer engagement technologies.

• Experience working in a structured metrics-driven sales environment.

• Ability to work independently while collaborating effectively with cross-functional teams.

What We Offer

• A dynamic and supportive culture with a strong focus on development and career growth.

• Access to industry-leading CX and AI technologies.

• Competitive compensation package including base salary commission plan and benefits.

• Opportunities to make a meaningful impact in a fast-growing collecting competitive intelligence and mapping market/industry segments

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.