Customer Order Specialist

A Japanese manufacturer in Aalsmeer is looking for a Customer Order Specialist to support their inventory management & shipping between and clients.

The role will require business level English.

You will be required to commute to their office in Aalsmeer everyday.

TYPE : Contract, full-time. 1 year contract with a 1 month probation

WORKING HOURS : Monday to Friday, 40 hours per week

SALARY : €3000-€3500 incl. holiday allowance & Transportation fee

START : ASAP

LOCATION : Aalsmeer, The Netherlands (Office-based)

CUSTOMER ORDER SPECIALIST MAIN RESPONSIBILITIES :

• Responsibility for the processing of complex equipment sales orders where each order is unique
• Supporting the needs of external customers and internal colleagues with quality information and taking responsibility for the management, progress and timely delivery of each order and coordinating with several people to ensure that deadlines are met, and processes are followed
• Key point of contact for internal and external customers and able to support and deputize for the Logistics Manager when required
• Responsible for Equipment sales orders from the point of signing and acceptance to the point of delivery and invoicing to ensure on time payment
• Dealing with escalation of situations relating to equipment orders and shipments and working with internal and external customers to provide the necessary resolution to any issues
• Responsible for digital database for shipping documents, custom documents and any other relevant document
• Interfacing with 3rd party partners such as external warehouses and transport companies
• Ordering components or 3rd party options from suppliers required to fulfil equipment orders
• Planning any internal manufacturing required for data towers with the I.T. Manager
• Preparing required paperwork for courier and transport companies
• Working and communication with the factory in Japan to ensure that forecasts and orders are placed, managed and expedited where needed
• Dealing with customer enquiries and responding to requests for information
• Support any other tasks that are part of this role e.g. inks, intrastat, KPI reports etc. etc

CUSTOMER ORDER SPECIALIST IDEAL CANDIDATE :

• They must be capable of good communication and problem solving to support the needs of customers and the business, working with the rest of the logistics team, the service group, finance and I.T. production
• Sales administration for complex capital equipment sales, or high value equipment business processes including purchasing and sales order configuration and processing
• IT related applications, such as Microsoft Office for spreadsheets and email and experience of ERP systems for processing equipment, 3rd party components and consumables
• Forecasting experience, preferably for high volume or consumable products
• All applicants must have the right to work in the Netherlands as the Company is not able to offer visa support.