Our client is looking to hire a Managing Director(MD) to operate one of their Software businesses and potentially avertical!
This position provides criticaloperational leadership to a company and potentially a portfolio ofcompanies within a growing software vertical. As leader and managerof a Business Unit, you will be responsible for developing andimplementing the business’s strategic plan spanning sales, R&D,customer service and professional services. Along with the rest ofthe Business Unit leadership team, the MD must identify, define,and execute the strategies required to achieve your growth plansand operating objectives with a focus on improving operationalexcellence.
About thecompany :
Our client is the operational arm of acorporation, managing its global portfolio of wholly owned softwarecompanies, providing mission-critical solutions across multipleverticals. By implementing industry best practices, it delivers atime-sensitive integration process, and the operation of adecentralized model has allowed it to become a hub for creatingrapid growth by reinvesting in its portfolio.
Thesuccessful candidate can be based anywhere within commutingdistance of their office in Munich, working in an On-site workmodel!
What your day will looklike :
Sales :
- Drivethe sales team to increase new customer acquisitions and expandsales to existing clients
- Develop and maintaincompetitive intelligence programs, generating industry trendreports to inform new feature and productdevelopment
Customer Care / CustomerSuccess :
Execute an effective,long-term customer success program forclientsImplement and maintain client supportinitiativesFacilitate both in-house and clienttraining sessionsMonitor and document CustomerSuccess metrics, including program usage, satisfaction levels,ticket throughput, and resolutionCoordinatethe administration of annual customer satisfaction surveys andother communication toolsResearchand Development :
Ensure clear productroadmaps are established, followed, and adapted to meet marketneedsBalance investment in R&D withmaintenance efforts to maximize new customer growth and retainexisting clients while maintaining efficient Customer Care andR&D operationsTrack Product Managerprioritization of R&D tasks, ensuring they are entered into thecorporate system and executed by softwaredevelopersFacilitate the growth of ProductManagers by aligning their activities with jobdescriptionsFinancialManagement :
Review with SeniorManagement and the team annual, quarterly, and monthly revenueresults / forecasts and costsParticipate in thedevelopment of internal department policies and programs to supportquality and growthAboutyou :
A natural ability to leadperformance and financial health in abusinessBring a proven entrepreneurial spiritand pace-setter traitsBachelor’s degree orequivalent, preferably in a technical or business discipline, MBA,or advanced degree, a plus10+ years of directcross-functional team management experience and P&Lmanagement5+ years of executive-levelexperience in a vertical market softwarecompanyExperience working in either a Softwareor Technology business as a COO, Managing Director orCEOBroad financial acumen across theorganization (e.g., managing a P&L, understanding financialdocuments, business intelligence, FP&A processes,etc.)Ability to structure, analyze, and solvecomplex business problems, as well as deliver impact againstconcrete business goalsExcellent Leadership,communication, and organizationalskillsExcellent analytical and problem-solvingskillsA 'roll up the sleeves' attitude towardsproblem-solvingGoal-oriented with comfort insetting measurable goals for others andhim / herselfComfortable working independentlyas well as in a teamAbility and willingness tocreate change, passion for continuousimprovement30% travel required for internaland customer meetingsAt least a professionallevel of German and English, both written and verbal, isessentialMust be legally authorized to work inGermanyJ-18808-Ljbffr