Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components : telecom, Hardware, MDM [1] , applications…
Determine proper escalation for problems he cannot solve, sets priority
Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners
Ensures documentation is up-to-date
Participates and / or manages technical evolutions and projects
Participates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutions
Solves issues in his domain when escalated by Level 1; log all request / incident updates in the ticketing tool
Train users
Profile :
IT or Industrial Engineer
Pragmatic, analytical and problem solving skills
A strong team player able to work with external providers, to communicate with technical and non-technical stakeholders
Curious and creative, autonomous and dynamic
Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
Technical skills and first experience in OBC / IoT / M2M considered as an asset
Fluent in English and French (German are a plus)
Technical skills in programming is a real plus (python, javascript, SQL, …)
Additional information :
Start : ASAP
Contract : Permanent
Work Place : Rodange, Luxembourg
Jobalert für diese Suche erstellen
Engineer • Seimerich, DE
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