Banking Customer Service Specialist

Location : Porto, Portugal

Application Deadline : March 6, 2025

Work Model : On-site / Hybrid

About the Role

Join a dynamic and supportive team as a Banking Customer Service Specialist for a leading project in the banking sector. In this role, youll be the first point of contact for customers, addressing inquiries and providing expert guidance on banking services. Youll have the opportunity to combine customer service excellence with a proactive sales-oriented approach to enhance the client experience.

The Offer

• Compensation and Benefits
• Monthly Base Salary : 1,100 EUR (14 months).
• Language bonus : 450 EUR annually.

Totaling in 17 687 EUR annually.

Performance Bonus : Up to 200 EUR monthly (for 12 months).

Meal Allowance (net) : 1.837 EUR annually.

Accommodation in a shared apartment for up to 12 months, with utilities included, for only 280 EUR / month (deducted from payslip).

Airfare reimbursement (economy class) up to 400 EUR after six months of employment.

Work Schedule

Standard Schedule : Monday to Friday, 8 : 00 AM to 5 : 00 PM (including bank holidays).

Future Flexibility : Potential shift schedule from 8 : 00 AM to 8 : 00 PM.

Enjoy two days off every week (Saturday and Sunday).

Key Responsibilities

Phone banking ID setup.

T-PIN and Postbank app configuration.

Act as the first point of contact for general service retail inquiries.

Present the company's product range in a sales-oriented and engaging manner.

Support central marketing campaigns to enhance customer engagement.

Ideal Candidate

German at C1 level (native / near-native).

English at B2 level (fluent).

Excellent communication and problem-solving skills.

Ability to maintain confidentiality and professionalism in all interactions.

Sales-oriented mindset with a passion for delivering exceptional service.

Previous customer service experience is a plus but not mandatory.

Why Join Us?

Work for a high-profile banking client (confidential).

Competitive salary and performance bonuses.

Comprehensive relocation package to help you settle in Porto.

Opportunity to grow your career in a supportive and professional environment.

Ready to Apply?

If you are passionate about customer service, fluent in German and English, and eager to thrive in a fast-paced environment, we'd love to hear from you!

Apply now!  Let's shape exceptional customer experiences together!