Customer Success Manager DACH (m/f/d)

Your Responsibilities

The Customer Success Manager role sits at the core of our business. It provides front-line guidance and support to all areas of our business and contributes to decisions that impact Jedox’ growth every day.

As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offer them relevant solutions, your goal is to empower our customers and turn them to promoters for Jedox, achieved through dedicated engagement and advocacy initiatives.

We are looking for a highly pro-active, commercially astute customer and outcomes-oriented individual who thrives on face-to-face engagement with clients.

In this context your responsibilities will be :

• Engage and develop trusted advisor relationships with our clients and C-Level executives
• Achieve high client satisfaction and increased product adoption along your managed portfolio
• Develop our clients into real Jedox advocates
• Streamline all points of interaction between the client and Jedox
• Communicate areas of improvement in client experience to enhance our products and services to cross organizational teams
• Develop and demonstrate a deep understanding of your client’s industry, business, competitors, their business strategies, challenges and opportunities
• Ensure renewal of your client portfolio
• Identify opportunities for expansion within the client’s business and work closely with sales to cross-sell and upsell
• Be on top of your business and identify risks to clients while taking the ownership of the mitigation
• Conduct regular comprehensive business reviews with our clients to maximize value and success
• Where appropriate, you orchestrate the client’s journey between Jedox, partners and clients

Position is to be filled hybrid from Frankfurt or Freiburg, or remote from Germany.

Your Profile

• At least 5 years of experience in a customer-centric role.
• Proven track record of managing high-value customer relationships across a spectrum of digital maturity levels.
• Cross-functional experience in pre-sales and management consulting or similar consulting experiences
• Excellent stakeholder management skills and especially adept at managing senior stakeholders.
• Significant experience of creating and facilitating customer meetings, using exceptional listening skills which allow you to rapidly identify and digest customer objectives and pain points and create points of view (both commercial and implementation).
• Experience with Enterprise Performance Management solutions or similar solutions relating to data management, business intelligence and data analytics.
• Excellent verbal and written communication skills, including the ability to chair meetings and host webinars.
• Eager to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, and Product Management)
• Experience using a CRM and Customer Success solution (i.e. Salesforce and Gainsight)
• Bachelor's degree or corresponding experience in Business, Accountancy, Finance, or a related field.
• Excellent German and English

About us