Customer Success Manager

Intro Welcome! myroom24 is changing the way people live in Germany, Austria & the Netherlands. Next stop : All of Europe and the world. Do you want to develop the living concept of tomorrow and empower people to live more flexibly & independently? We could be a perfect match. Experienced team is there to help myroom24 employees are not afraid of challenges - because they know they have the best team behind them. Our recipe for success is no secret : short decision-making routes are the basis for flexibility and creativity we need to move ahead. We are an international team with drive and spirit and we love what we do. Sustainability makes the difference Through our sophisticated concept, we create sustainable living spaces from so far unused potential. Put your career in hyperdrive Strategic investors have taken us under their wings so myroom24 has all it takes to grow. Fast. Which means you can too. And you get all the tools, support and freedom you need to make the most of every opportunity that comes your way. Tasks Acquisition of new customers and partners Daily communication and customer service for our national and international customers Administrative CRM maintenance of customer data Process customer requests by phone (inbound) and in writing (mail) Edit tickets in the ticketing system and work closely with your team Develop new strategies and build the pillar of growth in the company You are a friendly intermediary between hotel partners and customers Communicate across the business with Customer Service, Business Development, Marketing, Sales and Product teams Requirements 1+ years of experience in Sales, preferably in start-up, agency or hyper-growth environments Experience in the hotel industry is a plus You are convinced that "learning by doing" is the right approach to personal development and are constantly looking for new challenges Excellent written and verbal communication skills in German and English Empathy. You understand the motivations and aims of your opponent and can adapt to him or her perfectly. Self-confidence. You know who you are and what you can do and approach people openly. Teamspirit : The work in the team motivates you and you have joy to bring in own ideas Passion. You set your own benchmark and make sure you get the job done. Benefits Attractive compensation . Competitive salary Work hard, rest hard . 30 days paid vacation Grow yourself . Annual 1.000€ Learning & Development budget Location . Cool & modern office at the Kurfürstendamm Gedächtniskirche with with super connection to bus and train Mobility. BVG ticket goes without saying Culture. Regular team lunches and company events Best tools . MacBooks and everything else you need Friends & Family Bonus . Take benefit of our Friends & Family prices for our own hotels Closing You are interested? Then let's make it easy ... Just get in touch by phone 0178 9266644 and let's talk first . Either way, we look forward to meeting you!