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Mettlach, DE
Head of IT Support and Service Delivery
Diese Stelle ist in deinem Land nicht verfügbar.
Head of IT Support and Service Delivery
Cargolux Airlines International SA
Mettlach, DE
Vor 28 Tagen
Stellenbeschreibung
Task Responsibilities :
Enhance and enforce IT standard related to IT Support, IT Operations and Delivery,
Governance, procedures, and best practices.
Coordinate and supervise the day-to-day activities of the IT Support, operations and delivery
Oversee the implementation, and maintenance of IT systems
Implement IT Delivery standard and strategy for CV as a group (internal stakeholders) and towards regulations
Lead / mentor the managers of IT support and operations
Setup of the IT Servide delivery management team
Focus on maintaining IT service level indicators, ensuring service quality, and managing relationship with internal stakeholders
Ensuring excellent support CV group staff in accordance with IT service management procedure
Roadmap for the delivery of all products and services within their purview.
Essential Requirements For The Position :
Ability to lead, motivate, and manage IT teams.
Be customer focus
Strong experience and background in IT Service Delivery Management
ITIL
Educational Background and Experience : Master Degree in Information Technology, Computer Science
Experience : Proven work experience in IT support services management or a similar role
IT Service Management (ITSM) : Knowledge of ITSM frameworks and practices, including incident, problem, change, and asset management
Ability to lead, train, and mentor service desk staff
Setting performance targets and evaluating team performance
Communication Skills : Excellent verbal and written communication skills to interact effectively with clients and team members
Problem-Solving and Analytical Skills
Being pro active
Fluent in English - any other languages will be considered as an asset
Working Conditions :
Permanent full-time position based in Luxembourg.
The candidate will work in a Agile, friendly innovative but operational Azure only environment in a young and dynamic team.
Normal office hours are to be expected, with occasional work outside these hours to perform tasks (planned or unplanned) on the environment.
It is expected that during critical incidents the candidate can commit to resolve the incident to the end if required.
Valid car drivers license required.
A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.