Cross Border Talents
Reservations Agent (German Proficiency)
Location : Mosta Malta (On-site)
Employment Type : Full-time
Overview
Living in Malta offers an incredible experience with its rich history unique culture and stunning natural beauty. Enjoy nice weather vibrant cultural aspects and a welcoming environment!
Tasks :
- Receive incoming calls from the market whilst converting the maximum number of these calls and enquiries into sales
- Achieve performance targets (sales call-handling and quality) as set out by the Market Manager and Team Leaders
- Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience
- Track all reservations on request and provide the customer with effective support
- Working as part of a team and being able to stimulate and motivate others while being aware of and responsive to their needs and concerns
- Assist other markets by handling cross-market calls ensuring that as many calls as possible are handled and converted into sales
- Dealing with customer complaints in a professional manner
- Ad-hoc tasks as assigned by the Team Leader
Requirements :
Technical skills : Familiar with Microsoft Office programs such as Excel and Word.Fluency in German and EnglishGood sales and / or customer service skills from previous job experienceExcellent communication skills written & spoken in the required languageAbility to work in a fast-paced environmentGood team player with the ability to build and maintain strong relationshipsWord processing skills : Be able to type 25 WPMBenefits :
Full TrainingBasic Health insurance- following 6 months of employmentCareer Progression opportunitiesMobile schemesGym packages includedRelocation supportIn-house canteen serving different healthy food with affordable pricesMonthly eventsFree on-site parkingStaff discounts in over 50 local businessesCross Border Talents collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant please see our privacy notice for further details.
Key Skills
Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines
Experience : years
Vacancy : 1