Reservations Agent - Located in Malta

Cross Border Talents

Reservations Agent (German Proficiency)

Location : Mosta Malta (On-site)

Employment Type : Full-time

Overview

Living in Malta offers an incredible experience with its rich history unique culture and stunning natural beauty. Enjoy nice weather vibrant cultural aspects and a welcoming environment!

Tasks :

• Receive incoming calls from the market whilst converting the maximum number of these calls and enquiries into sales
• Achieve performance targets (sales call-handling and quality) as set out by the Market Manager and Team Leaders
• Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience
• Track all reservations on request and provide the customer with effective support
• Working as part of a team and being able to stimulate and motivate others while being aware of and responsive to their needs and concerns
• Assist other markets by handling cross-market calls ensuring that as many calls as possible are handled and converted into sales
• Dealing with customer complaints in a professional manner
• Ad-hoc tasks as assigned by the Team Leader

Requirements :

Benefits :

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Key Skills

Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines

Experience : years

Vacancy : 1