Training Manager Producttraining mfd

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment It takes more than offering average products run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

About your workplace

Our global Training Academy is responsible for the worldwide product sales and service training programme. The development of concepts and learning media as well as the implementation of the programme is carried out in close cooperation with our business units and sales companies. The Academy supports our specialist retail partners and employees in sales and customer service with interactive learning media and motivating live/online training this way we ensure that product knowledge sales expertise and repair skills are always at the highest level - for enthusiastic customers.

Objective of the position:
Responsibility for the product training sub-strategy within the Miele Training Academy and ensuring the uniform strategically coordinated development and implementation of product training programmes for internal and external target groups worldwide - including the empowerment of local trainers (sales companies) the further development of an active trainer community cooperation with specialist trainers from the business units instructional design and media development as well as the establishment of standardised processes and tools.

This is the task

• Development and strategic management of global product training as part of the Miele Training Academy
• Conception and quality assurance of uniform training designs in collaboration with specialist trainers and instructional design
• Coordination and support of learning media development
• Implementation of training programs in international markets and empowerment of local trainers (train-the-trainer measures)
• Establishing and maintaining a global trainer community as well as continuously evaluating and optimizing training measures

What convinces us

• Degree in education business administration marketing or similar ideally with experience in international training management e.g. as a trainer
• In-depth knowledge of the design and implementation of product training courses ideally in the household appliance industry and in collaboration with instructional design
• Experience in the development of digital learning formats learning platforms and trainer qualification measures
• Strategic thinking strong communication skills and experience in stakeholder and community management
• Very good written and spoken German and English skills as well as confidence in using didactic methods and tools

These are the benefits

• 35-hour week for a healthy work-life balance
• Individual development and career opportunities plenty of scope for professional and personal development
• Company health insurance always well looked after with Miele BKK
• Employee discounts on many high-quality products and services