Technician (f / m / d)

The Technician (f / m / d) is responsible to handle the customer requests for remote hands services (Hands & Eyes) and installation / de-installation of cross connect. Prime focus is to enable our customers to run their infrastructure without interruptions. Also deals with a variety of internal requests to keep the DC clean, tidy & safe.

Your Role

• Works in a shift pattern, provides technical customer support through technical interventions requested by the client 24x7
• Receives and handles client requests received from the service planning department and the ECSC department
• Sets up and deinstalls Cross Connects through cabling, installation, documentation and testing
• Remote Hands (Hands & Eyes) support which includes : Customer equipment migration through labeling, installations, documentation and testing Emergency maintenance of customer infrastructure (reboot, reset, handle connectivity issues) Special maintenance requests (. simple repairs, equipment exchange, technical measurements) Professional maintenance support (. complex repairs, full equipment installation and configuration)
• Makes sure that the client and the ECSC are informed about the work progress and the delivery of any value added service
• Follows up on customer termination requests and questions
• Customer request Reporting and administration in the internal system

Your Profile