Global Tech Ops Lead (m / f / d)

1KOMMA5°

We seek a highly skilled Global Tech Ops Lead (m / f / d) to join our growing tech team. 1KOMMA5° is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure. And they are all connected! Be a part of our mission!

Your mission

Provide empathetic leadership to the growing team of international tech partners (and students)

Coordinate with end-user groups to determine best actions for support

Provide remote support employees in other countries and regions

Coordinate and communicate change management (project rollout)

Contribute to the global IT strategy and make sure that it is well aligned with company needs

Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities

Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally

Ensure devised SLA’s are maintained

Automate! Automate! Automate!

To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist

Aligning wide-spread changes, as 1k5 expands, adapts and changes

Be hands on with standard tooling configurations and implementation

Listening, training and supporting our international user base (L1-L2 support)

Your profile

Minimum of 8 years of Information Technology industry experience

Minimum of 4 years in a management role

Ability to demonstrate design thinking methodology

Having worked or interned in fast growing start-up environments is a huge plus

Personally driven by making a greener, cleaner energy sector

Expertise in designing a highly optimised service desk system

Expertise in designing realistic SLA’s

Experience with transformation / change management

Understanding and management experience with Tech tooling stacks

English fluency. Other languages are a plus!

Benefits

Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward

With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure

You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths

Work with and learn from other skilled engineers and join conferences and exciting meetups

You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich

See the direct impact of your work on a rapid-scaling user base

Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

About us

At 1KOMMA5°, our vision is to accelerate CO2 neutral life for all! We created an easy one-stop-shop to buy and install solar, charging stations and heat pumps, with the purpose of liberating all European homes from the shackles of fossil fuels. With Heartbeat, we make clean energy smarter. Connecting our customers into one powerful clean energy operating system to enable flexible tariffs and to ultimately follow the rhythm of wind and sun!" - Philipp Schröder (CEO 1KOMMA5°)