Operational Lead Germany (wmd)

We are looking for
Operational Lead Germany (w/m/d)- JobID24112

Key Activities:

Acts as a key contact for clients FM site leads
Directs and oversees the Apleonas FM business at the client sites in Germany
Provides operational leadership by achieving goals and objectives focussed on operational excellence accountbusiness growth meeting financial performance
Identifies growth opportunities by driving additional services and projects for the client
Ensures contract fulfilment and optimization of the regional business as well as escalation management
Addresses resolves and sponsors critical account and clientrelations issues
Ensures compliance with the agreed KPI / SLA including subcontractors for all trades
Sets account priorities and performance expectations for the account in conjunction with the Key Account Director
Drives team performance plans corrective action reviewsand award recommendations
Monitors and modifies the services deliverables in accordance with changes in clients business needs

Targets:

Identifies new opportunities for growth and delivers a great service
Fosters long-term relationships drives operational excellence
Central coordination for standardisation & best practices
Increase of the account performance via promotion and utilization of best practices and processes that enable operational excellence
Develop implement and monitor short- and long-range Ops Plans and operational excellence
Continuous optimization and insurance of savings
Ensure the implementation of standardized key account processes and restructuring units if necessary
Successful planning and management of employee resources

Competencies:

Business fluent in German and English
Willingness to travel across Germany (up to 80%)
Technical / engineering background and understanding (>5 years)
Experience in soft service SLAs nice to have
Good economical understanding
Excellent communicator
Conflict Management
Working in a Matrix organisation

Contact:
Dana Korpis
49

We look forward to receiving Your complete application documents with details of our JobID - 24112 your next possible starting date and your salary expectations.

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