Service Technician (Frankfurt)
About The Role
Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Senior Service Technician to be a key part of our team in Germany, representing proAV and working onsite at a variety of client sites.
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support.
Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s.
You shall act as a role model for the wider field service team, providing guidance and support where required. You will be the go-to for advanced technical diagnostics and escalated service calls.
You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution.
You will be responsible for ensuring fault resolution is to Client satisfaction; ensuring the commercial impact of the account is upheld.
You shall be responsible for the management of and timely updating of fault tickets.
This is an exciting opportunity for an exceptional, experienced Senior Service Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
- Field service engineering work as required
- Onsite Service Engineering covering client sites as required
- Travelling to Client sites (including European travel if required)
- Site and event coordination and support
- Preventative Maintenance calls as required
- Rotation of client sites as required
- Site surveys
- Small works installations, including handover to Client
- Working any rotational shift basis as required
- Administration necessary to support engineering role
Required skills
- Technically Advanced in AV / VC / UC technologies
- Able to Manage High Priority Incidents
- Able to manage Client communications and escalations
- Calm under pressure
- Ability to take responsibility
- Ability to act as a role model for the team
- Ability to multi task and prioritise
- Excellent communicator on both telephone and email
- Meticulous attention to detail
- Organised
- Flexible approach
Service Technician (Frankfurt)
This is an exciting opportunity for an exceptional, experienced Senior Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Our immediate requirement is for an experienced Senior Service Technician to be a key part of our team in Germa...
Servicetechniker im Außendienst / Field Service Technician im Bereich Office (m/w/d)
Als IT Service Provider begleiten wir unsere Kunden*innen durch die digitale Ära: Mit marktführenden Drucksystemen im Office- und Produktionsdruck, smarten IT- und Business Software-Lösungen sowie mit einem innovativen Portfolio im Bereich Video-Services und Healthcare. ...
Field Service Engineer / ServicetechnikerIn (m/w/d) im Großraum Frankfurt am Main
Field Service Engineer / ServicetechnikerIn (m/w/d). Sie dokumentieren alle Serviceaktivitäten korrekt und zeitnah im CRM-System „ServiceMax“. Zur kompetenten Unterstützung unseres Teams suchen wir ab sofort Sie als engagierte/n ServicetechnikerIn (m/w/d) in unbefristeter Anstellung im Großraum Fran...
Field Service Engineer / Servicetechniker (m/w/d)
Tochtergesellschaft der STERIS plc, mit Hauptsitz in Köln ist einer der führenden Anbieter von Produkten und Dienstleistungen zur Infektions- und Kontaminationsprävention sowie Keimreduktion für Kunden aus den Bereichen Gesundheitswesen....
Servicetechniker im Außendienst / Field Service Technician im Bereich Office (m/w/d)
Du tüftelst, reparierst und werkelst gerne.Das selbstständige Arbeiten bei Kund*innen liebst du, ein starkes Team weißt du dennoch gerne hinter dir.Daher bringst du die nötige Ruhe mit, wenn täglich unterschiedlichste technische Aufgaben auf dich warten.Du wächst mit jeder Herausforderung....
Datacenter Technician
An Oracle Data Centre Technician. ...
Field Service Engineer MR/CT
Satisfaction: our customers are at the centre of everything that we do - as Field Service Engineer MR/CT, you are responsible for improving our customer satisfaction in the services that we provide as a team around the needs of our customers. Management: Execute on the plan for service engineers in ...
(Junior) Datacenter Technician (m/w/d)
Sei dabei, wenn Deutschland digital wird: Du bist begeistert von neuen Technologien und willst dazu beitragen, eine Souveräne Cloud für die deutsche Verwaltung zu schaffen, die auf Microsoft Azure und Office 365 basiert.Hier kannst du an der Spitze der technologischen Innovation mitwirken und eine w...
(Senior) Datacenter Technician (m/w/d)
Senior) Datacenter Technician (m/w/d). ...
Field Service Technician, Solar/PV - Nurnberg, Germany
As a Field Service Technician, you will give technical assistance and training on how to install and commission our products to the Enphase teams and installers across the Nurnberg region. Ensure completeness and safety of field service tools and equipment. ...