German Social Media Support

Welcome bonus : 3000

Languages : German B2 / C1 English

Location : Porto (On-site)

Start Date : 11 December 2025

About the Role

As a German-speaking Social Media Support Specialist you will help users and creators by providing high-quality customer support on social platforms. You will analyze performance resolve inquiries ensure policy compliance and maintain excellent service standards. The ideal candidate has strong customer service experience and a deep understanding of KPIs.

Key Responsibilities

Provide customer support through multiple social media channels

Resolve user issues efficiently while ensuring a positive experience

Monitor KPIs (response rate accuracy quality standards)

Support content and account-related inquiries

Escalate technical issues when necessary

Identify trends and contribute to service improvements

Requirements

German B2 / C1 strong English

Proven Customer Service background and familiarity with KPIs is mandatory

Ability to work on-site in Porto

Flexibility for rotating schedules including future night shifts

Strong communication and problem-solving skills

Work Schedule

Monday to Sunday

Main schedule : 10 : 00 19 : 00

Possibility to extend : 09 : 00 21 : 00 (rotative shifts)

2 rotating days off

Salary & Benefits

competitive 14 months

100 11 months bonus

Meal Allowance (net) : 7.63 per working day

Shared accommodation provided

Key Skills

Business Consulting,Anti Money Laundering,Health,Gynaecology & Obstetrics,Actuary

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1100 - 1300