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Customer Service Specialist For DACH Market In Sofia

Cross Border TalentsHannover, Germany

Vor 30+ Tagen

Stellenbeschreibung

Are you ready to take your career to the next level with a global leader in technology and services We work with some of the worlds most recognized brands driving innovation and delivering exceptional customer experiences. Operating in over 70 countries we are renowned for our innovative solutions and commitment to excellence.

Why Sofia Sofia the vibrant capital of Bulgaria is the perfect place for those looking for an affordable yet highquality lifestyle. With a lower cost of living compared to other European cities Sofia offers the opportunity to enjoy a comfortable life while benefiting from a competitive salary. The city is rich in culture offers a lively social scene and has a warm welcoming community making it an excellent place to live and work.

About the Role : As a Customer Care Assistant youll play a crucial role in delivering outstanding support to our customers in the entertainment industry. Your main responsibilities will involve handling customer inquiries via chat and email with only a small portion of your time (510%) spent on inbound calls. Youll be the first point of contact for customers ensuring they have a smooth and positive experience.

What Youll Need :

Fluency in German (both written and spoken)
Strong English skills (both written and spoken)
Excellent communication abilities with a passion for sports
Strong organizational skills with a talent for decisionmaking and problemsolving
Proficient typing skills and familiarity with computer applications (particularly MS Office)
A teamoriented mindset with a positive and proactive approach
Eligibility to work in Bulgaria : Only EU citizens or holders of a Bulgarian Residence Card (No visa support for nonEU citizens)
A high school diploma (Previous customer service experience is a plus but not required)

What We Offer :

Competitive salary plus a 1000 BGN signing bonus

Flexible working hours : Monday to Sunday with shifts from 10 am to 2 am

Convenient office location : Easily accessible by public transport including bus and metro

Comprehensive training : Fully paid initial training along with ongoing learning and development opportunities

Career advancement : Programs to help you grow within the company

Health and wellness benefits

Relocation support if necessary (including accommodation and travel assistance)

Additional benefits like Health and Life Insurance a Multisport card a Transport allowance and more

Your Daily Responsibilities :

Provide toptier customer service through live chat email and occasionally over the phone (only 510% of your duties)

Assist customers with their inquiries and resolve any issues they encounter

Ensure high levels of customer satisfaction by being attentive supportive and efficient

Ready to make a difference and grow your career in a supportive and dynamic environment Apply today and start your journey with us in Sofia!

Remote Work :