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IT Equipment support M/F
IT Equipment support M/FHays Luxembourg • Biesdorf, DE
IT Equipment support M / F

IT Equipment support M / F

Hays Luxembourg • Biesdorf, DE
Vor 10 Tagen
Stellenbeschreibung

The position supports the daily operations of the End User Services function by delivering high-quality first-line IT assistance and contributing to continuous service improvement. The role involves close collaboration with internal IT teams while ensuring a positive end-user experience.

We are looking for 3 profiles within End User Services, depending on strengths and experience" with a focus on :

  • End User or
  • End User Hardware, or
  • IT Equipment support

Domaine client : bancaire

Main Responsibilities :

  • Contribute to the reinforcement of the internal End User Services function by delivering Level 1 IT support to employees.
  • Apply standard end-user support methodologies, including incident handling, request management, and ticket lifecycle processes.
  • Create, update, and maintain clear and accurate knowledge base documentation to support users and internal teams.
  • Work closely with other IT support functions and internal stakeholders, including Infrastructure and Information Security teams.
  • Gather and analyze user feedback to help enhance service quality, efficiency, and overall user satisfaction.
  • Adhere to established procedures, controls, and governance standards to ensure service quality and regulatory compliance.

    • Profile requirement :

  • Strong verbal and written communication skills in English, including the ability to communicate effectively with management; German is considered an asset.
  • Proven ability to work collaboratively within a team-oriented environment.
  • Capability to train users and continuously develop technical knowledge.
  • Hands-on experience with Microsoft Windows, iOS devices, Microsoft 365, Mobile Device Management solutions, and remote support tools.
  • Familiarity with ServiceNow or similar ITSM tools is an advantage.
  • Demonstrated experience in IT End User Computing or desktop support roles is required.
  • Prior exposure to the Luxembourg financial services sector is beneficial.
  • Strong organizational and time management skills with the ability to manage multiple tasks efficiently.
  • Detail-oriented approach with the ability to coordinate and resolve issues in collaboration with various stakeholders.
    • Jobalert für diese Suche erstellen

    IT Equipment support MF • Biesdorf, DE