Information Technology Support Analyst

Are you a tech-savvy problem solver with a passion for helping others? We're seeking a Off-site IT Support Technician L2 to join our team and provide exceptional support to our growing client base.

Please not that this position has onboarding around between January / February!

What you'll do :

Be the face of IT : Provide first-class support to users across Germany, troubleshooting hardware, software, and network issues with a smile.

Travel and explore : Embark on exciting adventures across Germany, visiting our stores in Cologne, Düsseldorf, Frankfurt, Stuttgart, Hamburg, Berlin, and Munich.

Stay ahead of the curve : Keep up-to-date with the latest technologies and trends, ensuring our systems run smoothly and efficiently.

Collaborate and innovate : Work closely with our team to develop innovative solutions and improve our support processes.

Requirements

What you'll need :

Technical expertise : Proven experience in IT support, with a strong understanding of Windows, Office, and Apple environments.

Language skills : Fluency in German and English is a must.

Problem-solving skills : A knack for diagnosing and resolving technical issues quickly and effectively.

Customer service focus : A passion for providing exceptional support and building positive relationships with our clients.

Traveling : A willingness to travel and work in a fast-paced environment. Ideally own your car (travel reimbursement is there).

Benefits

What we offer :

Competitive compensation : A rewarding salary and benefits package.

Travel opportunities : Explore Germany's vibrant cities and experience new cultures.

Professional development : Opportunities to grow your skills and advance your career.

A supportive team : Work alongside talented and dedicated colleagues.

Ready to join our team? Apply now and become a tech hero at Excis!