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Head of Customer Success

Head of Customer Success

AnnapurnaStuttgart, DE
Vor 4 Tagen
Stellenbeschreibung

Role : Head of Customer Success

Location : Remote-first or Hybrid (Berlin HQ)

Annapurna is proud to be partnering with a rapidly growing B2B SaaS startup operating in the AI and supply chain optimisation space for the retail industry.

This role is ideal for a hands on Customer Success leader who thrives in high-growth environments and is ready to build and scale a customer success function across multiple European markets.

Key Details

  • Employment Type : Permanent
  • Experience : 5+ years in Customer Success, including leading a team in a fast-growing startup
  • Region : Germany, Austria, Switzerland, France, Belgium (frequent travel required)
  • Start Date : ASAP
  • Languages : Native-level German and fluent English (French a bonus)
  • Reports To : CEO

Responsibilities

  • Lead and scale the Customer Success organisation across Europe
  • Own the onboarding of complex B2B clients with multiple technical and stakeholder touchpoints
  • Support enterprise retailers with successful adoption of a SaaS-based AI platform
  • Drive client retention and account expansion, with direct responsibility for upsell and renewal metrics
  • Act as the voice of the customer internally, influencing product and commercial strategies
  • Develop scalable playbooks, tools, and processes for the CS function
  • Hire and develop a high-performance Customer Success team
  • Maintain close collaboration with Sales, Product, and Tech teams
  • Regularly present success metrics and insights to both internal leadership and client stakeholders

    • Your Profile

  • Proven experience leading Customer Success in an early-stage (Series A or earlier) B2B SaaS company
  • Demonstrated success managing complex, enterprise-level onboarding projects
  • Comfortable carrying a quota related to upsell, retention, or churn
  • Strategic thinker with strong project management skills and a high level of numerical literacy
  • Able to communicate and build trust with stakeholders from operational to C-suite level
  • Hands-on leadership style – willing to contribute directly when needed
  • High flexibility and willingness to travel frequently within the DACH and Benelux regions
  • Driving license required

    • Why Join?

  • Join a high-growth company making a real impact in the retail industry
  • Remote-friendly culture with optional access to a Berlin office
  • Meaningful equity package and fast-track career progression
  • Multicultural team environment across Europe
  • Contribute to cutting-edge AI applications solving real-world retail challenges
    • Jobalert für diese Suche erstellen

    Head Of Customer • Stuttgart, DE