Customer Services Support Specialist

Job Title: Customer Services Support Specialist LOCATION: USAG Wiesbaden, Germany Position: Full-time Duties: Manage ICE comments, surveys, and Commander’s Hotline responses Analyze customer satisfaction data and prepare monthly/quarterly/annual reports Support customer service award programs and recognition events Coordinate and standardize customer-facing service areas across the garrison Deliver ICE training and promote customer service best practices Qualifications: Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management — OR — 6+ years of directly related experience, with 3 years in an English-speaking environment Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems Strong communication, project coordination, and analytical skills Must meet English proficiency Level III (reading, speaking, writing) Powered by JazzHR