Field service Engineer - Berlin

Looking to make an impact within engineering? Our Medical Devices client is on the hunt for an experienced and dedicated field engineer!

Proclinical is seeking a Field Service Engineer to support the installation, maintenance, calibration, and repair of in-vitro diagnostics (IVD) and laboratory equipment. This role focuses on ensuring high system uptime, regulatory compliance, and exceptional customer satisfaction through professional on-site and remote technical support.

Responsibilities :

• Install, configure, and validate diagnostic analyzers and automation systems according to guidelines.
• Conduct site readiness checks, utility validations, and safety verifications.
• Perform scheduled preventive maintenance and diagnose mechanical, electronic, and software-related issues.
• Provide prompt corrective repairs and ensure proper use of spare parts.
• Deliver remote and on-site technical support, including basic user training for safe equipment operation.
• Maintain proactive communication regarding service progress and follow-up actions.
• Prepare detailed service reports, maintenance logs, and case records.
• Manage personal inventory of spare parts, tools, and calibration equipment.
• Participate in training programs to maintain certifications and update technical knowledge.
• Adhere to all regulatory, quality, and safety standards, including ISO 13485.
• Support audits, CAPA processes, and continuous improvement initiatives.

Key Skills and Requirements :