Risk Manager II - Mediation, Mediation (Sofort einstellen)

We are open to hiring candidates to work out of one of the following

Nearly three decades ago, Amazon set out to be Earth’s most customer-centric

company, where people can discover and purchase the widest possible selection

of safe and authentic goods. As part of that mission, we obsess over earning

and maintaining trust by ensuring that we provide a trustworthy shopping

experience. We invest heavily in people and technology to protect customers,

selling partners, brands, and advertisers from any form of fraud or abuse.

When we identify and remove a non-compliant or unsafe product offer or suspend

a seller, advertiser, or rights owner due to a policy violation, we provide

clear and actionable communications. We have a process to remediate policy

violations, appeal enforcements, or dispute enforcements. If sellers remain

dissatisfied with a decision Amazon took after reaching out to our support

teams, they can seek resolution for most disputes through an independent

mediation process, facilitated by the Centre for Effective Dispute Resolution.

This redress mechanism enhances Amazon’s ability to appropriately protect

sellers’ interests and expression.

Our dedicated EU Mediation team ensures that we hear and address selling

partner pain points.The EU Mediation team is looking for a Risk Manager to

manage critical and high impact disputes.

The ideal candidate should be passionate about helping us ensure that

customers may make great purchase decisions and that brand owners and sellers

using Amazon are successfully listing and selling their products. Your

decisions are not only fundamental to helping protect customers and sellers,

but will help maintain the health of the Amazon catalogue and product listings

ecosystem.

The ideal candidate :

Uses high-level judgement and critical thinking to deep dive and re-examine

complex and ambiguous disputes.

Shows strong communication and interpersonal skills to work with, and

influence multiple internal stakeholders.

• Is a fluent or native English speaker with excellent oral and writing skills
• Is comfortable analyzing and using data to make decisions
• Has a proven track record setting program strategy to deliver results.

Key job responsibilities

Investigates, manages and resolves high-impact and complex around

intellectual property (e.g. counterfeit, trademark, copyright) issues and

violations of Amazons policies.

Uses high-level judgement and critical thinking to deep dive and re-examine

complex and ambiguous enforcement actions.

Collaborates, supports, and influences partner teams in responding to,

investigating, managing and resolving high-impact incidents.

Writes Legal (in English) responses to present Amazons view on disputes to

an external and independent mediator.

Analyzes existing policy and process gaps, and develops solutions to close

them in collaboration with program teams.

Owns and manages projects designed to improve operational and process

efficiency, and helps to scale the EU Mediation program further. This includes

accessing and analyzing data and working extensively with teams across the

organization.

BASIC QUALIFICATIONS

• Bachelors degree or equivalent
• Experience in compliance program management, legal, governance, audit,

riskloss prevention, or equivalent

Experience handling confidential information

PREFERRED QUALIFICATIONS

Professional auditing qualification, or similar risk or compliance

credentials

Experience in program requirements definition, together with data and

metrics leveraging to drive improvements

Business proficiency in at least one other European language.

Amazon is an equal opportunities employer. We believe passionately that

employing a diverse workforce is central to our success. We make recruiting

decisions based on your experience and skills. We value your passion to

discover, invent, simplify and build. Protecting your privacy and the security

of your data is a longstanding top priority for Amazon. Please consult our

Privacy Notice (https : www.amazon.jobsenprivacy page) to know more about

how we collect, use and transfer the personal data of our candidates.