Integration Manager (mfd)

Job Description

We are looking for an experienced and highly motivated Integration Manager (m / f / d) to join our growing this role you will be responsible for planning coordinating and delivering customer integrations ensuring seamless connectivity between our platform and external systems. You will work closely with Product Engineering Customer Success and external stakeholders to ensure high-quality scalable integrations that drive customer adoption operational efficiency and long-term success.

Your mission

• You own the technical side of customer onboarding bridging the gap between our Customer Success team and customers IT departments.
• You plan document and implement integrations between our platform and customer systems ensuring smooth technical deployment.
• You help deploying and configuring our Cloud Connector on customer infrastructure troubleshooting connectivity and configuration issues.
• You create comprehensive technical documentation for each customer integration including architecture decisions API specifications and testing protocols.
• You manage relationships with our integration partners and vendors staying on top of platform updates and new integration opportunities.
• You monitor post-launch integrations analyzing logs and debugging issues to ensure ongoing customer success.
• You develop standardized integration processes testing plans and best practices as we scale our customer base.
• You collaborate closely with Customer Success Product and Engineering teams to ensure customer requirements are understood and met.

Your profile

Nice-to-haves :

Why us

About us

essentry specializes in the digitalization of access processes. The core product is the verification of personal identities at border-control level and the automation of the access process. Using biometric technology and artificial intelligence we are able to achieve the highest level of security for facilities employees and guests. Our approach is holistic combining both hardware and software components for maximum user-centricity. Today essentry is represented in ten countries on three continents and supports multinational corporations critical infrastructures global consulting and auditing firms public sector customers.

Required Experience :

Manager

Key Skills

Children Activity,Customer Service,B2C,Ale,JavaScript,Asic

Employment Type : Full-Time

Experience : years

Vacancy : 1