Desktop Support Engineer

Why join us?

Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries.

Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more.

We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be.

Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services.

We operate in different locations which includes UK, France, Germany and Belgium.

The Role

Blupace is hiring for BAND 3 Desktop Support Engineer in Wuerselen -Germany

Where you’ll be working : Wuerselen -Germany

Contractual opportunity , onsite at client location , Exp -7+ yrs

No sponsorship provided

Responsibilities for Desktop Support Specialist

• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates / individuals involved.
• Act as the initial point of contact for all computer and system related concerns from clients or other employees.
• Assist management in creating training materials pertaining to computer troubleshooting and usage.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
• Maintain a working log detailed all required system updates, as well as the date of completion.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Resolve technical issues related to network interruptions.
• Install and configure computer systems and applications within the company.

Technical knowledge

• Windows & Mac operating system knowledge
• Advantage if Linux is there. Not mandatory
• Good knowledge on rebuilding Mac and Windows
• Good knowledge about basic windows and Mac Troubleshooting
• Able to troubleshoot audio video devices.
• Should have knowledge in hosting virtual meetings.

The Package

We offer a competitive salary and a great benefits package.

Blupace is committed to promoting a diverse, open and collaborative work environment a place where we can be ourselves and succeed on merit.

We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.