Customer Success Manager (German Speaking)

As a Customer Success Manager youll be the primary post-sales advocate for our customers ensuring they maximize the value of their Pure Storage Evergreen//One experience. You will build and nurture trusted long-term relationships by deeply understanding their business and technical needs acting as a strategic partner and serving as their main point of contact for all things Pure. Youll orchestrate a seamless customer journey from onboarding to renewals by collaborating with internal teams to deliver a world-class experience.

WHAT YOULL DO

• Serve as the trusted advisor for assigned Evergreen//One / Evergreen//Flex / Cloud Block Store customers by establishing yourself as the subject matter expert on their Pure Storage Evergreen//One / Flex / CBS journey.

• Own and drive the post-sales service delivery relationship leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction retention and growth.

• Act as the customers primary advocate bridging communication and effort between customers and various internal teams including Engineering Product Management Support Sales and Executive Leadership.

• Define key metrics for success and establish processes systems and tools to deliver customer growth for some of our largest and most strategic accounts.

• Up to 25% travel to visit customers as needed

WHAT YOU BRING

• Business proficiency in English and German language (written and spoken).

• Demonstrated experience in a customer-facing relationship management role such as a Technical Account Manager Customer Success Manager Professional Services or Sales Engineering.

• A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor.

• The ability to act as a trusted advisor communicating technical issues and business impact clearly and effectively to both technical and non-technical audiences including executives.

• Strong project management skills with the ability to manage multiple projects prioritize tasks and execute detailed action plans with stakeholders and customers.

• We are primarily an in-office environment and therefore you will be expected to work from the Munich office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.