Strategic Customer Partner, Insurance Technology

The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world’s leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.

YOUR ROLE

Customer Success Managers belong to the Commercial team at Shift and are absolutely key to the company’s future success as they engage our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new insurers by engaging executives (Claims Director, Head of Fraud, CIO, Head of Compliance etc.) in the launch of Shift’s solutions, driving ongoing adoption, and managing contract renewals. You will work with the rest of the Shift organisation to uncover new ways to make Shift integrated into the client and to help improve our products.

As a Customer Success Manager, you will be responsible for the global relationship, growth, satisfaction, and retention of the regional portfolio of insurers. Working closely with various internal and external teams, you are continually focused on helping various teams with advice and guidance, ensuring our solutions are successfully implemented, and steadily bringing value to Insurers business.

We are looking for agile team-members who know how to create / manage fruitful and longstanding relationships with ease, and don’t need rigid processes or structure to perform.

YOUR RESPONSIBILITIES

• Drive retention and growth of clients by understanding their business needs and helping them attain their goals (combined ratio, NPS, etc.)
• Enable successful roll-out of Shift technology solutions to insurers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Collaborate closely with Sales, Data Science, Project Managers, Partners to support customers, drive the roadmap and run gouvernance, secure renewals and expansion opportunities
• Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
• Represent the voice of the customer to inform our sales process and product roadmap

QUALIFICATIONS

LI-RH1 #LI-HYBRID

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight :

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.