Senior Team Manager (m/f/d)

Allgemeine Angaben

Standort

DE - Essen2 - ESD

Land

Deutschland

Jobbeschreibung

Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment?

Join our team in Essen as an Senior Team Manager (m / f / d) and help us lead our teams through exciting transitions while ensuring consistent performance and growth!

Your tasks :

Support the employees during daily business

Support and enable the team managers to achieve our business goals

Leadership and steady motivation of our teams

Independent preparation of project-related content and briefings

Further development of process quality

Monitoring, reporting and analysis of project-relevant KPIs

What we expect :

2 year experience in leadership

Excellent oral and written communication skills, specifically minimum C1 English level

Knowledge and understanding of the relevant KPIs

Very good knowledge of MS Office, especially Excel

Positive attitude and self-confident appearance

Structured and autonomous way of working

Ability to resolve conflicts

Flexibility in working hours and high resilience to stress

We will need these documents :

Cover letter, that explains your motivation and expectations for your new role

Extended Curriculum Vitae

Proof (certificates and references)

Become part of our team and apply now!

Our recruiting team is always available to answer your questions and looks forward to receiving your application.

About us : Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS Digital.

Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if equally qualified.

Zusätzliche Stellenbeschreibung

Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment?

Join our team in Essen as an Senior Team Manager (m / f / d) and help us lead our teams through exciting transitions while ensuring consistent performance and growth!

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.

TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.

We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors.

With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number

Req 00146641