INTERNSHIP - Customer Care

ING Luxembourg is looking for an intern to join its Customer Care department for a one-year internship. The internship must be covered by a school agreement.

Customer Care Department :

Our service operates as an operational department that handles operational matters with a strong legal dimension.

The department handles the following matters :

• Customer complaints across all banking segments (Retail Banking, Private Banking, Wholesale Banking)
• Assets seizures (both civil and criminal)
• Successions
• Police and Tax Authorities inquiries

Due to the legal nature of the topics addressed, the department works in close collaboration with the Bank’s Legal Department, ensuring that all actions are aligned with applicable legal and regulatory frameworks while maintaining a strong operational focus.

Job description :

As a Customer Care Intern, you will play an active role in supporting the department’s daily operations and contribute to a variety of operational tasks. Your responsibilities will include :

Your profile : Education :

Skills :

Languages :

Your Work Environment :

You will join a collaborative team within the Customer Care department, which operates at the intersection of operational and regulatory challenges. The department works closely with the bank’s Legal Department as well as other internal stakeholders to ensure compliance while maintaining optimal operational efficiency. This internship offers a valuable opportunity to discover how a professional banking environment functions, develop analytical and organizational skills, and actively contribute to concrete initiatives that comply with the bank’s regulatory and operational requirements.