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Customer Support Engineer

Customer Support Engineer

Cognex CorporationKarlsruhe, Baden-Württemberg, Germany
Vor 30+ Tagen
Stellenbeschreibung

Job Description

Key Responsibilities

  • Provide first-line technical support via phone web and remote tools.
  • Diagnose and resolve issues involving :
  • Cognex products : DataMan barcode readers In-Sight vision systems VisionPro and Deep Learning tools.
  • Industrial protocols : TCP / IP FTP EtherNet / IP Profinet Modbus SLMP DeviceNet.
  • Automation components : PLCs in-motion scales dimensioners label printer / applicators sensors.
  • Reproduce customer issues in lab environments and provide workarounds or solutions.
  • Maintain detailed case documentation in CRM and ensure timely updates to customers.
  • Create and maintain technical documentation FAQs and knowledge base articles.
  • Collaborate with global support teams and escalate issues to engineering when needed.
  • Participate in continuous training on new technologies and products.

Technical Skills & Knowledge

  • Strong understanding of machine vision image processing and optics.
  • Experience with industrial automation systems including PLC ladder logic and robotic control.
  • Ability to read and interpret electrical schematics wiring diagrams and technical documentation.
  • Programming knowledge in JavaScript C# C VB; ability to debug script-based and object-oriented code.
  • Familiarity with networking concepts and remote diagnostic tools.
  • Ability to replicate customer environments and simulate real-world issues.

    • Qualifications

  • Bachelors or Masters degree in Engineering Computer Science or related technical field.
  • 24 years of experience in technical support preferably in automation robotics or IT.
  • Fluent in Spanish and English; German is a strong advantage.
  • Strong communication problem-solving and multitasking skills.
  • Willingness to travel internationally if required.

    • LI-PM1

    Additional Job Description

    Key Skills

    Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Jobalert für diese Suche erstellen

    Customer Support Engineer • Karlsruhe, Baden-Württemberg, Germany