Operation and Support Engineer (f / m / d)

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.

As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.

The role is located in Hamburg.

Tasks

What you’ll do :

• Continuous operations of the solution.
• Support client’s tech teams 24 / 7 via an online portal, phone, email, and chat.
• Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
• Troubleshoot IMS Telco or Cloud-related issues.
• Keep clients updated on  the progress .
• Continuously monitor the deployed solutions.
• Continuously improve internal processes and KPI.

Requirements

Our Ideal new colleague :

Nice to have :

Benefits

A little more about our culture and why you should join

About us

ng-voice is an equal opportunity employer. We believe demographic characteristics and diverse experiences that have nurtured unique viewpoints benefit our growth and performance and value each person and their different background as a whole.

Hope we caught your attention; we look forward to getting to know you!

DISCLAIMER

Even if you do not meet 100% of the requirements, however, you think this role will be a good match for you, please send in your application. We would love to be in touch!

Please be aware that we are currently not collaborating with agencies and any profile received will not be taken into consideration.