IT Project Manager CRM

Position Overview

The CRM IT Project Manager oversees the technical implementation and management of CRM systems. This role is responsible for the technical strategy, project management of implementation, specifically requirements and design through implementation and hypercare, as well as maintenance and ongoing support of the system. Partnership is ley for this role as communicating technical concepts to business teams, management and stakeholders is required. Waterfall and agile project management skills are required to manage the CRM system in Hillenbrand.

Key Responsibilities

• Oversee the IT execution and strategy of sales, service, field service, etc. programs that align to the overall organizational and IT CRM strategy
• Manage project team resources across many projects at one time that generally span over months or years in duration o Allocate, reallocate and keep track decision process with IT leaders
• Architect project and program strategies that relate to all areas of the project lifecycle for CRM (i.e. Charter, budget, design, development, implementation, communication, training, vendor management, etc.) o Examples : Engaged in vendor negotiations as a decision maker, define strategy definition of program and initiatives with stakeholders
• Partner with sales, business, leadership and IT directors to define portfolio direction
• Project management, as assigned and needed
• Oversee the proper execution of the Hillenbrand Project Management Methodology for all sales programs and projects

Skills & Experience Requirements

#Li-Hybrid