Agile project manager Jobs in Raesfeld

Deadline Date : Tuesday 25 February 2025

Requirement : Provision of Operational Service Support for NATO Enterprise Directory Service

Location : Wesel, DE

Full Time On-Site : Yes

Time On-Site : 100%

Period of Performance : BASE period : 24 Mar 2025 (tentative) – 31st Dec 2025 with the possibility to exercise following options :

2026 OPTION period : 1st Jan 2026 until 31st Dec 2026

2027 OPTION period : 1st Jan 2027 until 31st Dec 2027

2028 OPTION period : 1st Jan 2028 until 31st Dec 2028

Required Security Clearance : NATO Cosmic Top Secret

1. INTRODUCTION

NATO Communication and Information Agency (NCIA) provides end-user services to customers throughout NATO. These end-users services are supported by NATO Enterprise Directory Services provided by the NATO Infrastructure Services Centre (NISC) Business Area of NCIA. All services provided by NCIA, regardless of whether they are end-user services or supporting services, are under the responsibility of Service Delivery Managers (SDM).

The NATO Infrastructure Service Centre (NISC) Business Area Lead (BAL) is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. NISC services (including : subject matter expertise; acquisition; project management, operations and maintenance; and, disposal) are provided in the following technical domains : Network Services (to include routing, switching and transmission services), infrastructure hosting, storage and processing, infrastructure networking, HW and SW management, databases and web platform services, as well as identity management. Services are provided throughout the lifecycle to both internal and external customers in both static and deployable settings.

2. OBJECTIVES

The main objectives of this statement of work can be summarized as follows :

• Ensure high-quality, continuous support for DCIS service
• Provide continuous monitoring and pro-active administration of the DCIS service
• Develop and deploy iterative updates to the DCIS services, aligning with evolving business requirements.

This SOW covers the Operations and Maintenance (O&M) of NATO Enterprise Directory Services across multiple security domains (NU, MS, NS).

3. SCOPE OF WORK

Support activities :

On-Call Support and Responsibilities

On-Call Rotation Schedule

On-Call Responsibilities

On-Call Deliverables

The following deliverables are expected from this statement of work :

1) Complete the activities / tasks agreed in each spring meeting as per sections 2 and 3 above.

2) Produce sprint completion reports (format : e-mail update), which include details of activities performed. Specifically, the resolved number of tickets will be broken down into number of Incidents, Service Requests (work orders), Change Requests, Tasks, and Requests for Information or Internal Activities, traceable through ITSM.

The Contractor will participate in the daily reporting and planning activities (daily stand- ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the Service Delivery Manager or deputy.

The work shall be carried out in sprints whereby each sprint is independent.

The work will be executed mainly onsite but some sprint will be offsite at other NATO locations.

Remote work cannot be performed offsite since the nature and classification of the work which requires the contractor to be present at the office. Nevertheless, incidental requests will be reviewed on a case by case basis.

The contractor will be part of a team and will work using an Agile and iterative approach using multiple sprints. Each sprint is planned for a rough duration of 4 weeks.

Services need to be provided during standard working hours of NCIA.

The content and scope of each sprint will be agreed with the service delivery manager during the sprint-planning meeting, in writing.

Sprint planning

At the start of each sprint :

4. PAYMENT MILESTONES AND DELIVERABLES

Payment Schedule will be at the end of each sprint of four working weeks, following the acceptance of the sprint report.

Subject on actual requirements, contractor performance and available funding, the Purchaser reserves the right to exercise optional sprints for base and optional periods, at a later time, within the same scope and cost.

The payment shall be dependent upon successful acceptance of the sprint report and the Delivery Acceptance Sheet (DAS) – (Annex B) including the EBA Receipt number.

Invoices shall be accompanied with a Delivery Acceptance Sheet (Annex B) signed by the Contractor and the NCIA POC.

The following deliverables are expected from the service on this statement of work :

4.1 2025 BASE : 24 March 2025 to 31 December 2025

Deliverable : Up to 10 Sprints of Provision of Operational Service Support

Payment Milestones : Upon completion of each sprint after delivery acceptance sheet (Annex B) approval

2026 OPTION : 01 January 2026 to 31 December 2026

Deliverable : Up to 12 Sprints of Provision of Operational Service Support

Payment Milestones : Upon completion of each sprint after delivery acceptance sheet (Annex B) approval

2027 OPTION : 01 January 2027 to 31 December 2027

Deliverable : Up to 12 Sprints of Provision of Operational Service Support

Payment Milestones : Upon completion of each sprint after delivery acceptance sheet (Annex B) approval

2028 OPTION : 01 January 2028 to 31 December 2028

Deliverable : Up to 12 Sprints of Provision of Operational Service Support

Payment Milestones : Upon completion of each sprint after delivery acceptance sheet (Annex B) approval

5. COORDINATION AND REPORTING

5.1 The Contractor shall deliver services on-site at NCIA premises in FSP1 Wesel Germany.

5.2 The contractor shall report to the Service Delivery Manager (or deputy).

5.3 The Contractor shall participate in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to Service Delivery Manager (or deputy) instructions.

5.4 For each sprint to be considered as complete and payable, the contractor must report the outcome of his / her work during the sprint, first verbally during the retrospective meeting and then in writing, within three (3) working days after the sprint’s end date. A report in the format of a short email shall be sent to NCIA POC (Service Delivery Manager (or deputy)) briefly mentioning the work held and the achievements during the sprint.

6. SCHEDULE

This task order will be active immediately after signing of the contract by both parties.

6.1 The BASE period of performance is 24th March 2025 (tentative) and will end no later than 31st December 2025

6.2 If the 2026 onwards option is exercised, the period of performance is 01st January 2026 to 31st December 2026

6.3 If the 2027 onwards option is exercised, the period of performance is 01st January 2027 to 31st December 2027

6.4 If the 2028 onwards option is exercised, the period of performance is 01st January 2028 to 31st December 2028.

7. SECURITY

7.1 Performance of the services described in this SOW require a valid NATO SECRET security clearance prior to the start of the engagement and obtain COSMIC TOP SECRET during the first year of the execution of deliverables under this SoW

7.2 The Contractor SHALL ensure that all the Contractor staff or anyone working under the remit of the Contractor requiring recurring access to on-site locations for the delivery of the services under this SoW, have a valid NATO Personal Security Clearance at least to the NATO COSMIC TOP SECRET level.

8. CONSTRAINTS

8.1 All the documentation provided under this statement of work will be based on NCIA templates or agreed with project point of contact

8.2 All scripts, documentation and required code will be stored under configuration management and / or in the provided NCIA tools.

9. PRACTICAL ARRANGEMENTS

9.1 This is a deliverables-based contract

9.2 The contractor shall provide services On-site in FSP1 Wesel Germany. Exceptional off-site activities to support service delivery can also be arranged with the line manager and approval on sprint activities which do not require physical presence on-site.

9.3 There may be requirements to travel to other sites within NATO for completing these tasks

9.4 Travel costs are out of scope and will be borne by the NCIA separately in accordance to the provisions of the AAS+ Framework Contract

9.5 The work depicted in this SOW is to be performed by ONE contractor.

9.6 The contractor personnel need to be assigned at the beginning of the each sprint (decided in the Sprint Planning meeting) to be able to fulfil the agreed activities (I.e. in case there is a requirement for development activities, developers need to be assigned to the sprint).

10. QUALIFICATIONS

See Requirements]

Requirements

7. SECURITY

10. QUALIFICATIONS

The consultancy support for this work requires the following qualifications :

Technical Qualifications

Professional Qualifications