Analyst operations Jobs in Bergen
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Analyst operations • bergen
Account Manager (m / f / d) with German & English
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FoundeverVirtual, Alle Standorte, DEAccount Manager (m / f / d) with German & English
Account Manager (m / f / d) with German & English
Job-ID : 397631
Virtual, Alle Standorte, DE
Join Foundever™ as an Account Manager (m / f / d) German & English speaking!
Are you passionate about building strong client relationships and driving strategic growth? As an Account Manager at Foundever™, you will be the key link between our clients and internal teams, ensuring seamless service delivery, client satisfaction, and business expansion. If you thrive in a dynamic environment and enjoy strategic problem-solving, this is the role for you!
The Account Management team acts as the conduit between our clients and Foundever™ for building and nurturing the relationship, aligning the account strategy, and ensuring successful delivery and growth. The relationship owner and strategic advisor, crucial for retaining, expanding, and diversifying the client's business.
The Account Manager is the primary client’s day-to day service delivery point of contact.
Responsibilities include developing strong relationships with the client, connecting with key business stakeholders. They will respond to client queries and ensure implementations are deployed according to the plan.
The Account Manager should ensure aligned Account Strategy and delivery to it across all areas of the business and relationship. They are the subject matter expert for product, policies, operations, quality, training, reporting and IT.
The Account Manager should also understand the customer thoroughly, their strategy, their organization, company culture, pain points and needs, especially the not-so-obvious ones, and proactively offer win solutions to address and exceed the needs of the client.
Key deliverables
- Developing a solid and trusting relationship between the Client and Foundever™.
- Strategic Growth : developing a complete understanding of account needs, and anticipating account changes and improvements.
- Driving proposal management with clear WIN strategy processes.
- Communicating with clients to understand their needs and explain product value.
- Managing communications between clients and internal teams and resolving key client issues and escalations.
- Collaborating on negotiations and contracts management with the client (MSA, SOW, renewals, amendments)
- Working with internal teams dedicated to the same client account to ensure the highest quality delivery and all client needs met
- Planning and presenting reports on account progress, goals, and initiatives to share with internal stakeholders and client.
- Maintaining updated knowledge of company products and services.
- Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience.
- Managing changes and projects.
Skill / Knowledge / Experience
Education and Qualifications
Required :
Desired :
Our offer :
If you're looking for an exciting challenge and want to apply your skills in a dynamic environment, we can't wait to meet you! Apply today. At Foundever™, we don’t just offer a job – we offer a future. Let’s grow and succeed together!