Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best : improve the world around us. More about Agilent on

At Agilent University, we know the importance of well-trained lab personnel for lab efficiency and productivity, as well as career success. We’re dedicated to providing flexible, cost-effective training options to help our customers reach their goals, gaining the maximum from their Agilent equipment. Support us in helping our customers unlock their full potential with training that builds their knowledge and confidence!

Learn more about our Agilent University!

We are looking for a Customer Training Coordinator (m / f / d) to join our team in Waldbronn, near Karlsruhe.

Your responsibilities :

• You will organize classroom trainings in our Waldbronn training center as well as trainings delivered remotely by our specialized trainers
• Prepare sessions with training materials , iPad, documents, pens, flip board etc.
• Act as first point of contact for any queries
• Registration of customers in relevant systems
• Run the surveys for conducted training
• Follow-up training once provided
• Take ownership to resolve issues throughout the process until the final invoicing release
• Have a clear set of priorities and expectations for the job and the company
• Provide a framework for you to innovate new ways of meeting customer needs

Qualifications

What will make you standout :

What we offer :

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

Occasional

Schedule

Schedule : Full time

Shift

Duration

No End Date

Job Function

Customer Service