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Job Description:
As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) different client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf)
What to expect?
As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) different client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf).
Key responsibilities:
Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards
Providing effective solutions for software and hardware issues
Responding to user inquiries and guide users with simple, step-by-step how-to instructions
Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information
Enabling end users by providing training and education
What do we expect?
Two or more years of relevant experience
Fluency in German and English
Experience in the following areas:
Handling of ServiceNow tickets
Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
How-to assistance of End User assigned IT devices and software
Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches
Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
Stock management (incoming & outgoing IT goods)
End user training and education
Willingness to work onsite at our client’s locations
Strong personal commitment to quality service and good interpersonal skill
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
