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Zuletzt aktualisiert: vor 19 Tagen

Technical Service Director (m / f / d)

SigenergyRhineland-Palatinate, Germany

Homeoffice

Vollzeit

Quick Apply

Technical Service Director (m / f / d).As Technical Service Director, you will lead and oversee the entire service operations for Sigenergy's energy storage systems (ESS) across the DAC...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Operations Manager

0871 Deutsche Bank Luxembourg S.A.Luxembourg 2 Blvd K. Adenauer

Vollzeit

Key Responsibilities & Duties : .Deal-Captain (with own responsibility) for a diverse sophisticated portfolio of syndicated / large scale bilateral loans from offer / start to closing until final maturit...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

(Sr.)CRA Germany

Edwards LifesciencesGermany, Rheinland Pfalz, Remote

Homeoffice

Vollzeit

CRA II or SCRA (ideally with minimum of 3 years experience of monitoring) based in Germany or other environs.Is capable of conducting SIVs, IMVs and COVs independently. Has a solid working knowledge...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Global Head of Controlling (f / m(d)

NextPharmaRheinland-Pfalz, DE

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DWS - Head of Risk Sustainability Risk Management (m / f / d)

G999 DWS Group GmbH & Co. KGaALuxembourg 2 Blvd K. Adenauer

Vollzeit

At DWS, we’re capturing the opportunities of tomorrow.You can be part of a leading, client-committed, global Asset Manager, making an impact on individuals, communities, and the world.Join us on ou...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Account Manager Luxembourg

0877 Deutsche Bank (Suisse) SALuxembourg 2 Blvd K. Adenauer

Vollzeit

Lead Salesperson to meet agreed sales and revenue targets.Bank’s capabilities with the aim of meeting client satisfaction expectations. Bank policy requirements and operate accordingly.Together with...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

CEO Office Intern

0814 DWS Investment S.A.Luxembourg 2 Blvd K. Adenauer

Vollzeit

DWS Group (DWS) is one of the world's leading investment organisations, with over EUR 896 billion (Q4 2023) in assets under management. Our diverse expertise in Active, Passive and Alternatives asse...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Senior Risk Manager - Alternatives Credit Europe – CLO

5100 DWS Group Services UK LimitedLuxembourg 2 Blvd K. Adenauer

Vollzeit

Today, markets face a whole new set of pressures – but also a whole lot of opportunity too.Opportunity to innovate differently. Opportunity to invest responsibly.And opportunity to make change.Join ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Gesponsert

German Marketing Optimisation Specialist in Lisbon

Cross Border TalentsRhineland-Palatinate, Rhineland-Palatinate, Germany

Are you passionate about languages fluent in German and ready to dive into the dynamic marketing world.If so this is your chance to embark on an exciting journey with us in the enchanting city of.W...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen

Head of Global Product Development

CoatsRheinland-Pfalz

Responsible lead of global product development including innovation management, product maintenance, product improvement, cost reduction and raw material and supplier selection according to strateg...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Aircraft Mechanic III A&P (OCONUS Ramstein)

NANARP, Germany

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Personal Financial Counselor, PFC Baumholder, GE

Magellan Health ServicesRheinland- Pfalz, , Germany

Vollzeit

This position will provide personal financial services at assigned military installations.Primary responsibilities include the full breadth of personal financial counseling services to military ser...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Technical Service Director (m / f / d)

SigenergyRhineland-Palatinate, Germany

Vor 30+ Tagen

Anstellungsart

Vollzeit

Homeoffice

Quick Apply

Stellenbeschreibung

Technical Service Director (m / f / d)

Location : DACH Region

Employment Type : Full-Time

About the Role

As Technical Service Director, you will lead and oversee the entire service operations for Sigenergy's energy storage systems (ESS) across the DACH region. Your mission is to ensure best-in-class service quality, customer satisfaction, and operational excellence while driving strategic service initiatives. You will manage technical support teams, develop service frameworks, and strengthen relationships with installers, EPCs, and distributors to deliver exceptional after-sales service and technical training.

This role requires strong technical expertise, leadership, and strategic vision to enhance service efficiency, scalability, and customer experience.

Key Responsibilities :

Service Operations & Strategy

Develop and implement a comprehensive service strategy , ensuring seamless technical support and after-sales service for inverter & ESS solutions.
Lead, manage, and expand the service team, including field engineers and technical support staff.
Establish and continuously improve service processes, response time, and efficiency KPIs in coordination with global HQ.
Oversee on-site service, remote support, and warranty processes to ensure high service levels.
Build scalable service models to support business growth and market expansion.

Customer Success & Technical Support

Act as the primary escalation point for complex service issues, ensuring swift resolution and customer satisfaction.

Strengthen customer relationships with EPCs, wholesalers, and installers , ensuring their technical needs are met.

Implement data-driven service performance monitoring , identifying trends and areas for improvement.

Ensure compliance with industry regulations and technical standards.

Training & Knowledge Management

Oversee the development of technical training programs for installers, distributors, and internal teams.

Deliver advanced training sessions (both online and face-to-face) on installation, maintenance, and troubleshooting.

Ensure up-to-date technical documentation , including manuals, troubleshooting guides, and service reports.

Leadership & Stakeholder Management

Serve as the voice of the customer , providing feedback to product development and R&D teams.

Collaborate with sales, R&D, and operations to drive service innovation and improve product reliability.

Provide strategic insights to optimize service profitability and reduce operational costs .

What We Are Looking For

Bachelors or Masters degree in Electrical Engineering, Renewable Energy, or a related field.

10+ years of experience in service management, after-sales support, or operations within the solar & ESS industry.

Proven leadership experience , managing service teams and technical support functions.

Deep technical expertise in solar, energy storage systems, and inverter technologies .

Strong project management skills , with the ability to oversee service strategy and execution.

Customer-focused mindset , with a passion for delivering high-quality service and technical excellence.

Fluent in English and German (additional European languages are a plus).