Business operations manager Jobs in Schiffdorf

The Regional On The Road (OTR) manager will maximize the OTR operations and DA experience by leveraging operational and stakeholder relationships. They will be the custodian of DSPs and DA experience at station level ensuring they achieved the highest standards around DA Engagement and create a winwin culture between Operations and the DSPs.

The Regional OTR manager will be required to define the mediumterm OTR strategy whilst being able to lead and influence both internal and external stakeholders to align both AMZL processes goals and strategys with DSPs. They will take the lead in OTR capacity planning and will be responsible for the OTR Ramp plans working closely with MEU capacity team and the Business Coaches to ensure that DSPs achieve their pool numbers. They will need to identify risk early and put in place contingency plans to solve Peak periods.

The Regional OTR managers will coordinate performance improvements across the regions working closely with OTR ACES OTR Safety and Community teams to implement best practice whilst putting the DSP experience at the heart of the solution. They will own the Regional OTR WBRs and will be required to work closely with the site DSMs and Delivery Ops as a trusted OTR SME partner helping site operations improve customer experience.

The Regional OTR managers will work in partnership with their regional Business Coach(es) to support the growth of DSPs within their stations and be proactive in identifying issues and supporting the DSPs and removing blockers so DSPs can achieve their full potential.

The Regional OTR manger will be required to work flexibly and will be required to travel between multiple sites weekly to work with site leadership to carry out their role effectively. The role is field based aligned to up to 6 Last Mile Delivery Stations plus associated nodes so the role requires a significant level of travel.

Key job responsibilities

Safety : Working with OTR safety and site operations to deliver regional safety metrics

Performance : Lead in OTR performance improvement across the region and provide RLT weekly visibility including paths to green.

Performance : Deliver Regional WBR for onroad performance (DSP scorecard / Ops Scorecard) for the region.

Performance : Leading improvement activities in key priority areas for the Region (e.g. DA ratios rostering performance nursery compliance DNR)

Experience : Create sustainable business practices that create a winwin culture between Operations and the DSPs

Experience : Ensure a best in class DA experience at site level and coordinates DA engagement across region.

Experience : Be the voice of the DSP within the operational region.

Cost : Working with site operations ACES and CO ensure routing efficiency and best practice is followed to improve CPP.

Capacity Management : Owns delivers and executes the regional resourcing plans (e.g. DA moves changes capacity risk management)

Capacity Management : of the DA Ramp up and down plan

Capacity Management : Plan Regional network changes (PCD mech changes launches)

Programme & Project ownership : Coordinate OTR ACES and OTR Safety projects across the region.

Leadership : Dottedline leadership of the regional AMDO and SMDO Community

Partnership : Partner with Senior Regional Manager as key stakeholder

Excellent communication skills (including German and English written and verbal)

About the team

Amazon Logistics or AMZL handles last mile delivery duties in partnership with thirdparty distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts like Amazon Fresh Prime Now and Amazon Restaurants.

There are two sides to what we do. Our under the roof associates process millions of products for dispatch to our delivery teams. Our team is peoplefocused and supportive particularly as lots of our people work through the night. We focus mostly on operations with 24 / 7 shifts in most of our locations.

We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint supported by a portfolio of cuttingedge vehicles (including Electric Vehicles) and technology to help us do just that.

Degree Qualification or equivalent

Direct management experience in a logistics manufacturing engineering production or distribution environment

Experience with planning performance metrics and process improve

Excellent communication skills (including local language and English written and verbal)

You have direct management experience working in Amazon Logistics

You have experience in managing projects and / or programs

Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.

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Required Experience :

Manager

Key Skills

Business Development,Key Decision Makers,Customer Service,Revenue Growth,Regional Sales,Healthcare,Distributors,Account Management,CRM,Customer Relationships,New Customers,Territory,Product Line,Sales Goals,Sales Process

Employment Type : Full-Time

Experience : years

Vacancy : 1