Call center agent Jobs in Rodenberg

Cisco Collaboration Engineer

Job ID : 57556 Location :

Stockholm, SE Wien, AT Springe, DE Lachen, CH Lingolsheim, FR Lingolsheim, FR Wien, AT

Job Level : Professionals Job Category : IT Employment Type : Permanent position Career Level :

Position Summary :

The Cisco Collaboration Engineer’s role within IT Service Delivery is to plan, design, build, install, configure, manage, secure, document, and support the systems within Data Center, Distribution Center, Public and Private Cloud environments, providing resilient, and scalable IT Services to support a fast-growing company.

This role will be focused on the Cisco voice infrastructure, and will be responsible for developing, implementing, and documenting best practices and standards aimed at optimizing the VOIP infrastructure. The Collaboration Engineer will provide technical expertise, with ability to work on multiple projects and issues simultaneously, focusing on operational excellence and continuous improvement activities for Global IT Operations through ITIL based IT Service Management processes and procedures.

The successful candidate must have excellent customer service, written, and verbal communication skills, and must be able to work collaboratively across multiple departments, business partners, and suppliers to meet operational performance and reliability targets. This role is critical in ensuring we collectively achieve our IT collaboration strategy : Enabling business & employee success through IT services that anticipate demand and simply work, anywhere, anytime.

Position Responsibilities may include, but not limited to :

• Provide end to end ownership and accountability for the service delivery, maintenance, and support of the global VOIP infrastructure of Client, and performance of the managed service provider(s).
• Managing telephony migrations from on-premise CUCM into Cisco Cloud (Webex Calling).
• Design, build, manage, optimize, support, and maintain the Client Holdings global enterprise VOIP environment including, but not limited to : CUCM, SIP CUBE, Webex Calling and Contact Center.
• Based on industry-best standards, develop and maintain technical standards and system configuration documentation, physical and logical diagrams, knowledge base articles, and runbooks for the proper transition of services to external managed service providers.
• Responsible for software and hardware upgrades relating to the Cisco voice infrastructure, including EOL / EOS refresh as part of life cycle management, ongoing security patching and vulnerability remediation according to established standards.
• Proactively and reactively identify and remediate voice and video performance issues and act as escalation point to review and resolve technical issues through completion, including root cause analysis and corrective actions.
• Provide Tier 3 technical expertise and support relating to Cisco voice infrastructure, and act as escalation point for the IT Service Center to review and resolve technical issues through completion, including root cause analysis and corrective actions.
• Participate in an on-call rotation to provide operational support as needed, which may include off hours.
• Adhere to and participate in the current and future IT Service Management processes including, but not limited to incident, problem, and change control procedures.
• Other projects or duties as assigned.

Required Skills and Experience :

Additional information

The minimum gross wage according to the collective agreement (chemical industry) for your new job is EUR 3.909,67. We strive to adapt your salary to your range of tasks and to your profile, which is why we are ready to pay wages higher than collectively agreed. This is a legal requirement in Austria which is not applicable for other sites.

About Octapharma

Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing human proteins from human plasma and human cell lines.

Octapharma employs nearly 12,000 people worldwide to support the treatment of patients in 118 countries with products across three therapeutic areas : Immunotherapy, Haematology and Critical Care.

Octapharma has seven R&D sites and five state-of-the-art manufacturing facilities in Austria, France, Germany and Sweden, and operates more than 195 plasma donation centres across Europe and the US. Octapharma has 40 years of experience in patient care.