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Shift Lead, Playout Service Management Center
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BechtleMobiles Arbeiten, DEShift Lead, Playout Service Management Center
SESMunich (Unterföhring), DEROLE DESCRIPTION
We are looking for a Shift Lead to join our Playout Service Management Centre in Munich!
As a Shift Lead, you will provide your knowledge in solving customer issues and ensuring a seamless and efficient service delivery. In addition, you will be responsible for all the managed services of the Playout Service Management Centre, organizing workflows during shift hours and reporting on any issues observed. In this role, you will be the main point of contact to our internal stakeholders and external customers, when handling service interferences.
You will be responsible for (this is not an exhaustive list) :
- Daily Shift Managment : Oversee the day-to-day operational activities during your shift, coordinate and distribute workload during shifts among operational workstations.
- Incident & Problem Management : Provide 24 / 7 escalation support for service delivery and major incident management related to the Playout Managed Services.
Take ownership of incident tickets and escalation processes until resolution, coordinating with engineers and third parties. Regularly update and maintain active tickets, gather necessary information from stakeholders, and communicate with customers.
Service on- & off-boarding : Manage the onboarding and offboarding of new services and manage service customers to the Playout. Ensure operational acceptance of service deliverables, including monitoring solutions, service reporting, and operational and technical resources.
YOUR PROFILE
2. Nice to Have
WHAT'S IN IT FOR YOU
GOOD TO KNOW
Embark on a career with us, where diversity isn't just a buzzword – it's our driving force. We are crafting a workplace mosaic that values every hue, background, and perspective. Join a global team where inclusivity sparks innovation, and individuality is not only embraced but celebrated. At SES we are committed to hiring inspiring individuals from all backgrounds. We take great pride in creating safe and inclusive processes and we support the recruitment, retention, and evolution of all employees irrespective of gender , colour , race, ethnicity, religion, sexual orientation, disability, veteran or marital status, background or walk in life.