Call center support Jobs in Nalbach

Since 1922, Rotarex has been the world leader in cylinder valves, regulators, and equipment for all gas applications . Rotarex is the partner of choice for many industries : semiconductor, medical, research, automotive, food and beverage, fire protection, butane / propane and more.

Nearly 2,000 motivated and highly skilled employees in a global network work every day to meet the needs of customers and industry.

Rotarex is known worldwide for innovation, quality, and customer service .

LOOKING FOR A NEW CHALLENGE?

Do you want to achieve ambitious goals in your daily work and participate in the development of an international industrial company?

To support the ERP Support team, we are currently looking for a :

ERP (SAP) Support Specialist

Under the supervision and guidance of our Technical Lead, you will support local teams during our global ERP migration project and assist end users post-go-live.

Your mission :

• Technical and functional monitoring of the SAP Group Landscape.
• Providing worldwide support for SAP S / 4HANA and SAP Cloud solutions.
• Engaging in various technical activities related to system maintenance and optimization.
• Offering first-level direct support by responding promptly to user inquiries.
• Assisting with day-to-day troubleshooting and ERP system-related issues.
• Serving as the Single Point of Contact (SPOC) for communication with external integrators regarding developments and complex troubleshooting.
• Managing incoming support requests via a ticketing system and telephone.
• Leading and participating in customer support-focused projects to improve service quality.
• Troubleshooting and analyzing application-related issues to identify and implement effective solutions.
• Ensuring timely resolution of user issues, escalating when necessary.
• Documenting user inquiries, reported problems, and implemented solutions to enhance knowledge sharing and process improvement.
Our expectations :
• Must have :
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• At least 2+ years SAP experience supporting SAP S / 4 HANA and SAP Cloud solutions.
• Proven experience in configuring, testing and supporting SAP solutions in on premise, cloud and hybrid environment
• Experience and capability in defining and applying technical documentation standards
• Experience in development : CDS, SAC, Adobe Forms, Abap, ..
• Experience in integration : BRF+, OData, BTP, …
• Excellent English oral and written skills, French to be considered
• Support application of any technical setup
• Conduct related testing and oversight test plans for security enhancements
• Cooperate with internal technical departments and SAP Support and Services
• Knowledge in SAP components : FICO, SD, MM, EWM, PP / PE, …
• Soft skills :
• Problem-Solving : Strong analytical skills to troubleshoot and resolve problems quickly.
• Adaptability and Flexibility : Ability to adapt to changes in technology, processes, and organizational needs.
• Team spirit : Ability to work effectively with cross-functional team.
• Time Management and Multitasking : Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously.
• Customer-Focused Mindset : Strong commitment to delivering excellent customer service and satisfaction.
• Nice to have :
• Knowledge in SAP change management tool
• Experience with a ticketing system tool, Itop
• SAP certifications

Joining Rotarex, means benefiting from :

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