Callcenter agent Jobs in Stahnsdorf

Salary : 40.000 - 55.000 per year

Requirements :

• 5+ years of experience in AI / ML engineering, automation, or agentic system development, with a focus on creating intelligent, autonomous solutions.
• Bachelors or Masters degree in AI, Computer Science, or a closely related field, with a strong foundation in artificial intelligence and system engineering.
• Deep expertise in multi-agent systems, reinforcement learning, and autonomous AI frameworks, with a proven track record of applying these technologies to real-world challenges.
• Proficiency in programming languages such as Python, and experience with TensorFlow, PyTorch, or other leading AI / ML development tools.
• Hands-on experience with AI-driven decision-making systems, including the development of chatbots and autonomous workflow automation.

Responsibilities :

Design and develop AI-powered agentic systems that enable automation and autonomous decision-making, driving business process optimization.

Collaborate with data scientists and software engineers to enhance agentic behavior by integrating advanced machine learning models and continuously refining agent performance.

Optimize agentic system architectures to ensure they are scalable, adaptable, and robust, supporting high-performance and seamless integration within business processes.

Ensure smooth communication between AI agents and other automation components, facilitating interoperability across systems.

Monitor and analyze the performance of AI-driven agentic systems, identifying opportunities for improvement and implementing continuous optimization.

Stay current with the latest advancements in AI agents, reinforcement learning, and multi-agent systems, applying cutting-edge innovations to improve agent capabilities.

Develop and implement comprehensive testing strategies for agentic systems, ensuring reliability, accuracy, and robustness before deployment.

Technologies :

Support

Machine Learning

PyTorch

Python

TensorFlow

More :

Founded in 2008, we at BMG have reimagined the relationship between music companies, songwriters, and artists by offering fairer contracts, greater creative freedom, and unparalleled transparency in royalties and licensing. Now the fourth-largest music company in the world, we combine human creativity with cutting-edge technology to connect music with global audiences.

We offer a modern office in the heart of Berlin and flexible options for remote work. Our numerous benefits include a free BVG job ticket, reduced-price membership for Urban Sports, company bike leasing, and discounts for Bertelsmann employees, among others. We provide ongoing training opportunities on our internal platforms, BMG Campus and Bertelsmann University, long-term career opportunities for all employees, and a collaborative work environment with an open, appreciative community of people who share the same passion for working with artists and songwriters.

Our corporate culture is based on strong values and mutual support, making us a great team. With 20 offices across 13 key markets, we represent more than three million songs and recordings, including iconic catalogs from leading artists and songwriters. We celebrate diversity in all forms and are committed to creating a truly inclusive work environment where everyone can flourish. If youre good at what you do, come as you are. All applicants to BMG will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.