Chief customer officer Jobs in Köln

With over 20 years in the German market, andagon people GmbH is the expert name in test automation. Being a part of a family-owned group of companies we excel in software testing, QA consulting, AI implementation, developing digital products, and QA career training through our Digital Academy.We are known for our agile culture, flat organization structure, and H2H approach. We are expanding our offices throughout Germany and implementing the first steps towards internationalization.

Be part of our ambitious journey to drive digital transformation with AI and expand globally with cutting-edge products, platforms, and strategic expertise.

Ready to make an impact? Join andagon today!

Chief Operating Officer

Job purpose overview

The Chief Operating Officer (COO) will be responsible for arranging the company's day-to-day operational functions , ensuring efficiency and excellence across all departments .

The COO will work closely with owners, CEOs and other board members to develop and drive operational strategy , improve processes , and enhance client satisfaction .

The Chief Operating Officer (COO) is responsible for the overall financial success of the company, starting from formulating the company strategy (in collaboration with owners, CEOs and board members) to effectively executing it on operational and tactical levels. This includes analyzing and measuring performance metrics , cross-functional collaboration with departments and stakeholders, continuous process optimization , and maintaining a constant focus on areas of potential growth or issues to be prevented or fixed.

The ideal candidate will have extensive experience in tech industry , strong leadership and management skills , experience in profitable coordination of various company departments (marketing, sales, production, central cervices etc.) and a proven track record of operational excellence .

Key responsibilities

Operational Leadership : Develop and implement operational strategies that align with the company's strategy, goals and objectives. Collaborate with the CEO and executive team in implementation of the company’s strategy, taking responsibility for driving company growth and profitability through development, implementation, monitoring, control and reporting on the results of operational measures applied.

Operational Management : Drive and manage regular daily operations of the company, including project management, resource allocation, and workflow optimization, with constant monitoring and measurement of key metrics at the necessary levels.

Process Improvement : Identify opportunities for process improvements and implement best practices to enhance operational efficiency and quality. Lead initiatives to streamline operations and reduce costs.

Team Leadership : Build, lead, mentor and manage a high-performing team. Foster culture of collaboration, diversity, innovation and high performance

Client Relations : Ensure efficient and effective delivery of testing services to clients through well organized operational processes, which reflects also in high clients’ satisfaction rates (NPS >

50) and annual growth of contracts (25%). Addressing any client related operational issues promptly.

Financial Oversight : Manage operational budgets, financial planning, and resource allocation. Monitor financial performance and implement strategies to achieve financial targets.

Lead development and execution of ESG initiatives, sustainability, social responsibility and corporate governance

Successful Applicant

Minimum 10 years of experience in operational managerial positions (CFO, Supply Chain Manager, Continuous Improvement Manager, Head of Sales, Business Analyst etc.) with at least 5 years in senior / middle management leadership role - ideally in tech industry, digital, e-commerce etc

Strategic thinker with a visionary outlook and innovation drive able to challenge status quo and implement strategic development plans

Strong leadership and team management skills

Consistently works with data and analytics , measures the company's performance, identifies bottlenecks, manages reports, and optimizes funnels and conversions.

Speaks English (C1+) , desirably speaks German (B2+)

Proven track of driving operational excellence and process optimization

What we offer

Hybrid and flexible collaboration model – from any location, on a B2B basis, 3-4 days a week to be spent in Cologne office

Multicultural work environment

KPI (Business and Leadership) related remuneration.

Du hast noch Fragen?

Dann steht dir Yana gerne zur Verfügung.

Wir freuen uns auf dich!

Yana Gogoll,

[email protected]

Tel. +4915116219875

andagon people GmbH Scheidtweilerstraße 4 | D-50933 Köln | www.andagon.com

With over 20 years in the German market, andagon people GmbH is the expert name in test automation. Being a part of a family-owned group of companies we excel in software testing, QA consulting, AI implementation, developing digital products, and QA career training through our Digital Academy.We are known for our agile culture, flat organization structure, and H2H approach. We are expanding our offices throughout Germany and implementing the first steps towards internationalization.

Be part of our ambitious journey to drive digital transformation with AI and expand globally with cutting-edge products, platforms, and strategic expertise.

Ready to make an impact? Join andagon today!

Chief Operating Officer

Cologne / Hybrid |

Fulltime

Job purpose overview

The Chief Operating Officer (COO) will be responsible for arranging the company's day-to-day operational functions , ensuring efficiency and excellence across all departments .

The COO will work closely with owners, CEOs and other board members to develop and drive operational strategy , improve processes , and enhance client satisfaction .

The Chief Operating Officer (COO) is responsible for the overall financial success of the company, starting from formulating the company strategy (in collaboration with owners, CEOs and board members) to effectively executing it on operational and tactical levels. This includes analyzing and measuring performance metrics , cross-functional collaboration with departments and stakeholders, continuous process optimization , and maintaining a constant focus on areas of potential growth or issues to be prevented or fixed.

The ideal candidate will have extensive experience in tech industry , strong leadership and management skills , experience in profitable coordination of various company departments (marketing, sales, production, central cervices etc.) and a proven track record of operational excellence .

Key responsibilities

Operational Leadership : Develop and implement operational strategies that align with the company's strategy, goals and objectives. Collaborate with the CEO and executive team in implementation of the company’s strategy, taking responsibility for driving company growth and profitability through development, implementation, monitoring, control and reporting on the results of operational measures applied.

Operational Management : Drive and manage regular daily operations of the company, including project management, resource allocation, and workflow optimization, with constant monitoring and measurement of key metrics at the necessary levels.

Process Improvement : Identify opportunities for process improvements and implement best practices to enhance operational efficiency and quality. Lead initiatives to streamline operations and reduce costs.

Team Leadership : Build, lead, mentor and manage a high-performing team. Foster culture of collaboration, diversity, innovation and high performance

Client Relations : Ensure efficient and effective delivery of testing services to clients through well organized operational processes, which reflects also in high clients’ satisfaction rates (NPS >

50) and annual growth of contracts (25%). Addressing any client related operational issues promptly.

Financial Oversight : Manage operational budgets, financial planning, and resource allocation. Monitor financial performance and implement strategies to achieve financial targets.

Lead development and execution of ESG initiatives, sustainability, social responsibility and corporate governance

Successful Applicant

Minimum 10 years of experience in operational managerial positions (CFO, Supply Chain Manager, Continuous Improvement Manager, Head of Sales, Business Analyst etc.) with at least 5 years in senior / middle management leadership role - ideally in tech industry, digital, e-commerce etc

Strategic thinker with a visionary outlook and innovation drive able to challenge status quo and implement strategic development plans

Strong leadership and team management skills

Consistently works with data and analytics , measures the company's performance, identifies bottlenecks, manages reports, and optimizes funnels and conversions.

Speaks English (C1+) , desirably speaks German (B2+)

Proven track of driving operational excellence and process optimization

What we offer

Hybrid and flexible collaboration model – from any location, on a B2B basis, 3-4 days a week to be spent in Cologne office

Multicultural work environment

KPI (Business and Leadership) related remuneration.