Client advisor • koln
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We are looking for
a Planning Advisor to join our team supporting the Germany, Austria, and Switzerland (DACH) region. Based in Leverkusen, Germany (hybrid working model), this role is ideal for someone who enjoys problem-solving, organization, and working in an international environment.You will play a key role in resource planning, coordinating customer activities, and ensuring efficient service delivery across the region.
Key ResponsibilitiesPlan and coordinate customer visits and activities, ensuring optimal use of assessors and resources
Manage scheduling in line with business SLAs, utilisation targets, and accreditation requirements
Act as a key point of contact for internal and external stakeholders, responding to queries promptly
Coordinate activities for key and large accounts, ensuring customer expectations are met
Support the RFAT process, ensuring timely communication between offices
Maintain accurate and complete data in internal systems (BA&IS)
Monitor occupancy rates and key performance indicators
Ensure compliance with contractual requirements, cost structures, and budgets
Build and maintain strong relationships with customers and internal teams
Escalate service delivery issues when necessary
Contribute to team initiatives, meetings, and continuous improvement efforts
Support knowledge sharing related to certification products, systems, and processes
Experience in customer service or customer relationship management
Strong communication skills with a diplomatic approach and ability to set boundaries
Proactive, well-organized, and able to work independently
Strong analytical and problem-solving skills
High attention to detail and structured way of working
Good IT skills, particularly in Microsoft Office
Fluency in English and Czech (written and spoken)
A key role within a global, market-leading organization
Opportunity to work in an international and collaborative environment
Hybrid working model (office and home-based)
Career development opportunities within a growing company
Reporting line: Client Operations Manager, GerNordic Region
Location: Leverkusen, Germany
Application process: Ongoing selection – early application is encouraged
For more information, visit:
Contact person: Linda Thorén –
