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Zur Verstärkung unseres Teams am Standort Norderstedt suchen wir zum nächstmöglichen Zeitpunkt eine / n IT Technical Analyst (M / F / D)

MAIN FUNCTIONS

• Under the supervision of the IT Service Assurance Manager Central the IT Technical analyst will work to provide the best user support in region and be sure local and regional IT services meet business expectations.
• Works primarily to follow HW maintenance and lifecycle and troubleshoot tier 2 incidents tracked on the ticketing system and / or provide German language support to internal customers.
• Investigate and resolve customer, hardware, software and general system problems that require intermediate and general exposure to a variety of IT support issues
• Responds to standard and complex inquiries and / or complaints by serving as a liaison between IT staff and internal customers to ensure satisfaction by co-ordinating communications, following up with problems, and serving as a contact point for internal customers.
• Assist with developing and delivering user training, documentation, operational guidelines and other areas that impact user understanding and operation.
• Assist with the service compliance of all IT and service assets, with a special focus on end user devices, desktops / laptops / phones / tablets in line with business guidelines (lifecycle) and regulatory requirements. They will be responsible for the accuracy of the information provided and for the replacement of those end user devices
• Help to implement local / regional procedures and guidelines defined at EMEAI and Corporate level. This must be done in collaboration with the EMEAI and Corporate IT headquarters.
• Under the supervision of the IT Service Assurance Manager Central the IT Technical analyst will work to provide the best user support in region and be sure local and regional IT services meet business expectations.
• Works primarily to follow HW maintenance and lifecycle and troubleshoot tier 2 incidents tracked on the ticketing system and / or provide German language support to internal customers.
• Investigate and resolve customer, hardware, software and general system problems that require intermediate and general exposure to a variety of IT support issues
• Responds to standard and complex inquiries and / or complaints by serving as a liaison between IT staff and internal customers to ensure satisfaction by co-ordinating communications, following up with problems, and serving as a contact point for internal customers.
• Assist with developing and delivering user training, documentation, operational guidelines and other areas that impact user understanding and operation.
• Assist with the service compliance of all IT and service assets, with a special focus on end user devices, desktops / laptops / phones / tablets in line with business guidelines (lifecycle) and regulatory requirements. They will be responsible for the accuracy of the information provided and for the replacement of those end user devices
• Help to implement local / regional procedures and guidelines defined at EMEAI and Corporate level. This must be done in collaboration with the EMEAI and Corporate IT headquarters.

PROJECTS

POSITION REQUIREMENTS

FORMAL EDUCATION :

KNOWLEDGE & EXPERIENCE :

Please read the  guidelines before handing in your application

All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).